Returns management software for eCommerce

Turn returns into revenue at enterprise scale.

Take full control of your returns process and protect your margins. Automate refunds, exchanges and customer communication while keeping everything aligned with your rules.

Rethink returns. Let AI do the heavy lifting.

Outvio applies AI to detect refund manipulation, simplify international logistics, and shift customer behavior toward more valuable outcomes. Designed for brands that treat returns as a revenue channel.

+250h

Saved per 1,000 returns

+34%

Post-return repurchase rate

+15%

Returns converted into revenue

Fully customizable returns portal.

Increase loyalty by empowering your customers with an easy-to-use, fully customizable returns portal.

Reduce customer service inquiries

Available in over 30 languages

Implement your desired return policy with a few clicks

To returns portal

Minimize refunds and boost revenue.

Outvio’s Revenue Plus returns tool encourages your customers to shop for more and push for the most profitable return options for your business.

Display real-time product availability

Offer store credit over refunds

Let customers easily select a new size, color, or variant

To instant exchanges

Intelligent returns rules system.

Set specific requirements, such as requesting a photo for a damaged item, or offering free shipping to encourage exchanges. You can also allow customers to keep low-value items. The options are endless.

Set workflows with carriers and return methods

Specify non-returnable products

Decide when it's cheaper for the buyer to keep the item

To RMA mangement

ai-driven ecommerce returns management software

Return tracking notifications.

Keep your customers updated about their return or exchange while promoting other products in the same flow.

Customizable emails, SMS, and WhatsApp messages

Add smart designs and marketing actions

Boost engagement, loyalty, and sales

Manage international returns at scale

Win over your customers in other countries by guaranteeing a positive returns and exchanges experience.

Create international return policies

Automatically generate return labels

International product exchanges for any variant

Access advanced returns analytics.

Minimize returns by uncovering the real reasons behind them and using data-driven insights to improve your sales.

Centralize the information of your returns and exchanges

Discover which products have a higher return rate and why

Monitor revenue generated through exchanges

To business inteligence

What our customer say.

Discover why thousands of eCommerce businesses choose Outvio's return management software.

The customer has the ability to choose their preferred return method, always tailored to their needs with step-by-step information on how to proceed.

José Ignacio Pérez AlcocereCommerce Manager

See success story

"Our customers value the portal and personalized notifications, which add value and drive sales."

Ramón MontalbánCTO

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"Outvio centralizes the entire return and exchange process in one place. It is no longer necessary for the customer to contact us to make an exchange or request a return of a product."

Germán CondeFounder

See success story