Returns management software for eCommerce

Turn returns into revenue at enterprise scale.

Take full control of your returns process and protect your margins. Automate refunds, exchanges and customer communication while keeping everything aligned with your rules.
4.8/54.8/54.8/5

Rethink returns. Let AI do the heavy lifting.

Outvio applies AI to detect refund manipulation, simplify international logistics, and shift customer behavior toward more valuable outcomes. Designed for brands that treat returns as a revenue channel.
+250h
Saved per 1,000 returns
+34%
Post-return repurchase rate
+15%
Returns converted into revenue

Fully customizable returns portal.

Increase loyalty by empowering your customers with an easy-to-use, fully customizable returns portal.
Reduce customer service inquiries
Available in over 30 languages
Implement your desired return policy with a few clicks
returns management software

Minimize refunds and boost revenue.

Outvio’s Revenue Plus returns tool encourages your customers to shop for more and push for the most profitable return options for your business.
Display real-time product availability
Offer store credit over refunds
Let customers easily select a new size, color, or variant
ecommerce returns software

Intelligent returns rules system.

Set specific requirements, such as requesting a photo for a damaged item, or offering free shipping to encourage exchanges. You can also allow customers to keep low-value items. The options are endless.
Set workflows with carriers and return methods
Specify non-returnable products
Decide when it's cheaper for the buyer to keep the item
ai-driven ecommerce returns management software

Return tracking notifications.

Keep your customers updated about their return or exchange while promoting other products in the same flow.
Customizable emails, SMS, and WhatsApp messages
Add smart designs and marketing actions
Boost engagement, loyalty, and sales
returns management platform

Manage international returns at scale

Win over your customers in other countries by guaranteeing a positive returns and exchanges experience.
Create international return policies
Automatically generate return labels
International product exchanges for any variant

Access advanced returns analytics.

Minimize returns by uncovering the real reasons behind them and using data-driven insights to improve your sales.
Centralize the information of your returns and exchanges
Discover which products have a higher return rate and why
Monitor revenue generated through exchanges
enterprise returns management software

What our customer say.

Discover why thousands of eCommerce businesses choose Outvio's return management software.
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The customer has the ability to choose their preferred return method, always tailored to their needs with step-by-step information on how to proceed.
José Ignacio Pérez AlcocereCommerce Manager
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"Our customers value the portal and personalized notifications, which add value and drive sales."
Ramón MontalbánCTO
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"Outvio centralizes the entire return and exchange process in one place. It is no longer necessary for the customer to contact us to make an exchange or request a return of a product."
Germán CondeFounder
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"With the Scan & Pack tool, we can finish the packing in a few minutes."
Mariona PeraltaMarketing Manager
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"Since working with Outvio, our fulfilment management has become 25% faster.
Kerli ReinholmMarketing Manager

All your questions. Answered.

Product returns software features

A return platform to scale your business.
National and international.
Easy and convenient worldwide.
Branding.
Customizable returns and exchanges portal.
Smart rules.
Set your own rules for any product.
Self-service.
Allow customers to manage their own exchanges and returns.
Simple exchanges.
Customers can exchange products without contacting customer service.
Refund manager.
Easy, quick, and error-free refunds.
Analytics.
Discover which products are returned most frequently and improve your online store.
Credit store.
Retain revenue by offering store credit.
Revenue plus.
Turn returns into new sales.

Learn about returns.

Get a demo
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Returns vs exchanges.
Discover how to use product exchanges to increase revenue.
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Returns reasons.
The most important return reasons and how to combat them.
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Return statistics.
How to analyze the return rate of your business.
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Return label.
Generate return labels effectively and reduce logistical costs
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Return policy.
Create a cost-effective and satisfactory return policy for your customers
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Reduce returns.
The best strategies to reduce eCommerce returns

Get started with our returns management software today.

We help you with your returns so you never have to worry again. Request a demo of our system.