Analyse individual and team response times, resolution rates and customer sentiment. Identify trends, uncover performance bottlenecks and make data-driven decisions that drive impactful improvements.
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Usage per channel.

Gain instant visibility into busy periods, team workloads and high-performing channels to optimize your support strategy in real-time.

Agent performance.

Track and compare team member performance across channels, identify areas for improvement and celebrate top performers.

Rating performance.

Uncover hidden trends and understand what drives customer satisfaction across teams, channels and topics. Unlock actionable insights and empower your team to excel.

Up and running in minutes.

Time is of the essence, and we understand that.
Step 1

Create account

Step 2

Integrate store

Step 3

Ready to go!