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Outvio vs. ReturnGo comparison.

Trying to decide between ReturnGo and Outvio? Discover the features that make Outvio the best software to manage your business's post-purchase stage.

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Features That Make a Difference

Compare features.

Although we are inevitably a bit biased, we have used our industry knowledge to provide you with an honest and fair opinion on the best option for growing online stores, comparing the key benefits and advantages.
Carrier integration without third-party solutions
Product exchanges for multiple products
Automatic exchanges for any other product
Tracking page with Smart Actions™
Returns portal with branded store look and feel
Fulfillment and order processing system
Custom return reasons
Automatic shipping invoice verification
AI-powered cross-selling during the checkout process
Incident management
Return analytics
Business analytics
"After trying other alternatives we decided to trust in Outvio and we have never looked back. Outvio provides a much more complete solution, reducing the workload thanks to process automation and improving the post-payment experience for our clients."

"Outvio provides a much more complete solution"

Unai Gomez
CMO at FullGas

7 Unique Features Only Outvio Offers.

Outvio and ReturnGo are both great options for optimizing returns and exchanges in your store. However, ReturnGo is a specialized returns management software, so you'll need to integrate other solutions to get complete coverage for all your needs. Outvio, on the other hand, is a holistic platform that doesn't require any external integrations.

An all-in-one solution.

ReturnGo only handles returns and exchanges. This can be a problem for stores with high volumes of work that need a comprehensive tool. Outvio allows any eCommerce to manage all post-purchase processes from a single platform, simplifying operations and reducing costs. The tool includes a wide range of features to optimize all processes, from order creation to return.

Returns and Exchanges Process With Revenue Plus™.

Outvio offers a more powerful, fully customizable, and feature-rich returns portal that 100% adapts to your eCommerce style without any compromises. Your customers can exchange items for any other (more expensive) product in your catalogue and if needed, pay instantly. Essentially turning your returns portal into a new checkout.

Advanced Fulfillment System.

ReturnGo can't help you manage your orders. In contrast, online stores that use Outvio reduce order processing time by 50% and receive 79% fewer customer service inquiries. Outvio's Advanced Fulfillment System eliminates packing errors and generates digital picking lists that can be viewed and used on any device, without the need to download or print them. ReturnGo does not generate professional picking lists or offer solutions to optimize logistics.


Outvio's HyperNotifications system is one of the most advanced in the world. With it, you can decide when and how to send personalized emails, WhatsApps, or SMS to your customers or carriers. Unlike ReturnGo, which only allows you to send return notifications, Outvio offers you a complete communication channel that you can use as you like and when you like. Turn shipping tracking into a powerful recurring sales channel, with personalized recommendations for each customer, strategic offers, delivery incident resolution, and much more.

Incident Management.

Outvio offers a dedicated incident management dashboard that allows you to see all shipments with incidents in real time, including the type of incident. It also provides you with the tools you need to resolve them and track their status at all times. This automates customer service, allowing you to provide the best experience for your buyers. ReturnGo does not offer this functionality.

Tracking Page with Smart Actions™.

With Outvio, your customers will enjoy the best tracking page on the market. Our Smart Actions™ and automations will reduce your customer support workload and significantly improve the delivery experience. Plus, you can customize the page to match your brand, add promotional banners, and choose from over 30 languages.

Automation Rules.

ReturnGo's rules system is pretty good, but it's focused on returns and exchanges. Other important aspects, like carrier assignment for orders or product recommendations, are left out. Outvio lets you automate all aspects of your business according to the needs of each order, thanks to its algorithm system. This way, every decision you make will be focused on profitability, always choosing the lowest shipping or return rates, offering store credit discount coupons to your most valuable customers, notifying your customer or carrier whenever necessary, or scheduling pickups at any of your warehouses.


ReturnGo only offers return and exchange metrics. Outvio, on the other hand, collects over 90 vital KPIs for any eCommerce, covering the most important strategic areas: shipping, returns, return reasons, exchanges, notifications, logistics, customer service, sales, incidents.

Advantages of Outvio.

To provide a complete and efficient shopping experience, eCommerce businesses need to optimize their returns and exchanges processes. ReturnGo is a good option to start with, but as the business grows and new needs arise, it is necessary to have a more comprehensive solution. That's where Outvio shines, as it is the only tool on the market that covers all post-payment operations from start to finish.

Don't take our word for it
We already helped thousands of eCommerce to grow.
Outvio’s branding tools help Ballzy build a fully-branded customer experience. The advantages? More customer loyalty and higher repurchase rate.
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Macson increased the profitability of their online operations thanks to the benefits of automations. With Outvio, they can process their orders 3x faster.
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