Our AI powered incident monitoring engine (or IME for short, which by coincidence also means ‘a miracle’ in Estonian) will enable you to be proactive and efficient when resolving all those shipping incidents.
Outvio monitors all your shipments in real time. If something goes wrong, we give you tools to fix it: common delay - send the buyer an automated notification email; wrong address - request for a correct one automatically; package travels to Paris, Texas instead of Paris, Île-de-France - contact the courier straight from Outvio to get it fixed.
Always be a few steps ahead
A completely new way to resolve shipping issues.
Real-time incident monitoring
We keep an eye on all of your shipments and collect all incidents into one single place. No matter how many couriers or shipments you have.
Notifications and auto-updates
We notify you (and sometimes your shoppers if you choose to) and send incident info to third party apps of your choice for easy and effective resolution.
Courier claims handling
Contact all of your couriers from one single place and save time writing emails and compiling data - and finally get those shipping issues resolved.
Your loved tools, but better
Integrate third-party apps like Zendesk.
Super-power your customer support agents, with real-time information regarding incidents, order status, order location, and more - directly inside Zendesk.