Streamline and optimise customer support.

Save time for customer support with automated notifications and third party integrations. When a human touch is needed - manage all order and incident info in one single place.
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Visual element of post-checkout eCommerce platform Outvio
Shipping management of post-checkout eCommerce platform Outvio
Have a clear overview of all incidents

All shipments, all incidents, one place.

No matter how many couriers you work with, no matter how many orders you ship - your customer support will love the fact they can have all the incidents from all of them in one single place for easy management.
Incident management of post-checkout eCommerce tool Outvio
Leave the tedious part to automation

Trigger support emails on auto-pilot.

Solve most common incidents on auto-pilot by triggering the right email at the right time automatically when a qualifying incident occurs with any shipment.
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Incident management and customer support for Planeta Huerto
We support your customer support

Tools your support team will love.

Send automatic tracking notifications
Pick from over 15 different points in the delivery flow to trigger custom emails to keep your shoppers informed and relaxed about their order.
Talk with couriers on the spot
Contact couriers with ease from inside the app, with all the available information ready for your query.
Integrate third-party apps
Connect Outvio to your preferred third-party apps and have updated information available instantly on all of your support channels.
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Outvio in numbers

Real statistics from real clients.

  • 28%
    Lower fulfillment costs
  • x3
    Customer query and incident resolution speed
  • 79%
    Less customer support queries
  • 34%
    Increase re-purchase rate after a return
Ready to take your post-checkout to the next level?
Sign up and see how easy it is to get started.