Skechers.

"Since working with Outvio, our fulfilment management has become 25% faster."

Skechers is an American lifestyle company with a history of more than 30 years. Its high-quality products dominate the shelves of consumers and online shops around the world. Comfort, innovation, and service with its own identity are its hallmarks.

As with any successful business, Skechers is committed to delivering a mindblowing experience to its customers both online and offline. They know that this requires optimising all customer touchpoints, especially those that follow the purchase. That's why Skechers partnered with Outvio.

They now schedule follow-up messages, with a 90% open rate, keeping their customers informed and generating leads. With every new shipment, return, or incident, they can showcase their latest shoe models and attract customers to their store.

Another challenge for businesses like Skechers is returns. Unable to physically try on the shoe, many shoppers request an exchange for another size or model. Outvio automates and customises the return process to keep customers happy and alleviate the cost of execution.

Automating returns and exchanges means significant savings in customer service costs and an improved customer experience. Many of them do not hesitate to buy again.

But that's not all! Outvio's intelligent analytics system also shows detailed store statistics, analyzes courier delivery times, lets you understand why your customers return or exchange items, and objectifies your decision-making process.