FullGas was founded in Spain in 2004 with the mission of providing high quality nutrition products for active and sporty people. A key to success was to offer a wide range of certified products covering all nutrition areas, at affordable prices.
With dedication and hard work, the FullGas brand grew and expanded to other markets. The increase in customer numbers was immense. They realized that they needed a strategic partner that would increase their efficiency, so they decided to optimize their entire post-checkout operation with Outvio.
Cross-selling possibilities are another of the functionalities that make Outvio a unique tool. FullGas takes full advantage of the 90% opening rate of order notifications they send to promote star products at strategic moments. Being able to customise these notifications fully to their branding and adapt them in a matter of minutes to seasonal offers and campaigns is seen as a big advantage. Operating in a sector with so many complementary products makes this strategy really effective.
The increase in shipments was another one of FullGas' fears. They couldn't afford to let a manual order fulfillment process slow down deliveries, as it would be damaging to their brand image and customer experience.
Luckily, Outvio's automations solved those issues without difficulties.
The icing on the cake is the returns and exchanges. This process was always cumbersome, for us and for our customers. Outvio makes them easy, without us having to do anything. Our customers can request a return or choose a product exchange on their own, directly from our portal. It has become one of our competitive advantages.
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