Narvar returns and exchanges: Is this what you are looking for?

Sofia Gomez
Sofia Gomez
Aug 28, 2025
narvar-tracking-exchange-platform

Narvar's returns and exchanges solution can be unclear, with the website leaving many questions about flexibility, scalability, and the Return API unanswered. You may wonder if it truly meets your needs or if another platform would handle returns better.

Outvio return software helps eCommerce businesses save nearly 200,000 euros in return costs in a year. As industry experts, we know what makes software effective.

This article reviews how Narvar Returns works, its main pros and cons, pricing, and key considerations before choosing it.

Challenges of managing returns

Especially in sectors like apparel and footwear, where return rates can reach as high as 30%, returns can quickly add up to significant operational costs and lost revenue.

Many online stores struggle to balance logistics, policy enforcement, and customer expectations for an easy process. In fact, 60% of shoppers say they wouldn’t buy again from a store with a difficult return process.

Returns are a core part of your eCommerce, not just an afterthought. If you’re considering Narvar, make sure you explore other options first to make a well-informed decision.

What is the Narvar returns and exchange platform?

Narvar Returns is a platform for managing returns and exchanges, designed to help retailers address the challenges of post-purchase operations.

With robust return workflow systems, it enables businesses to:

  • Provide convenient, branded return experiences
  • Automate workflows and approvals for returns
  • Personalize return and exchange options based on customer behavior
  • Integrate smoothly with ecommerce platforms such as Shopify

How it woks?

This software allows your customers to process their returns through a branded online portal.

To initiate a return or exchange, customers typically log in to the portal, select the relevant order, and specify the reason for the return.

The portal then provides clear, step-by-step instructions for preparing and shipping the item, including generating return labels and outlining any packaging requirements.

What are Narvar Returns' pricing options?

Narvar doesn't explain their pricing model, so it is necessary to contact them for a custom demo. However, you can get more information in our article about Narvar pricing.

Main features

1. Narvar returns management portal

Through this portal, you can can customize and enforce your own return policies, such as setting which products are eligible for return, defining specific timeframes, and choosing whether returns are processed automatically or require manual approval.

2. Integration with eCommerce platforms

Narvar seamlessly connects with major ecommerce platforms, such as Shopify.

This integration allows you to link your online store directly to the returns management system, enabling automatic syncing of your order and customer data.

As a result, your customers can view and select appropriate return options based on their individual orders, and you can efficiently manage returns within your existing ecommerce workflows.

3. Tracking customization

You have extensive options to personalize the look and feel of your return portal, allowing you to tailor its appearance and messaging to reflect your brand identity.

You can also modify workflows and notification settings to match your unique operational requirements, ensuring your customers enjoy a seamless and branded experience throughout the returns process.

4. Analytics and reporting

The analytics and reporting tools track important metrics, including return rates, reasons for returns, and customer behavior patterns.

These comprehensive reports help businesses gain valuable insights into their returns process, identify recurring problems, and spot trends over time.

5. Fraud prevention

Narvar uses a combination of automated rules and, in certain regions, advanced technology to detect and prevent potentially fraudulent return requests.

The automated rules are based on specific policies set by each retailer, such as limiting the number of returns from a single customer or flagging unusual return patterns.

How does Narvar help you keep more revenue?

When it comes to returns, keeping as much revenue as possible is crucial for any business. Narvar’s approach to returns management is all about minimizing losses, making customers happier, and supporting your bottom line over the long term.

Narvar helps brands hold onto more revenue by offering alternatives to straight refunds, like exchanges or store credit, while also making the returns process more efficient.

Their platform uses smart routing and automated workflows to speed things up, and their analytics tools give you insights into why returns happen and how to improve. Plus, with built-in fraud prevention and strong revenue protection features, Narvar aims to make returns less of a headache for both your team and your customers.

But what makes Outvio Revenue Plusβ„’ stand out?

Outvio Revenue Plusβ„’ takes things a step further by giving customers maximum flexibility during the exchange process. Instead of limiting exchanges to similar items, Outvio lets shoppers pick any product, or even several, from your entire catalog when making a return.

On top of that, Outvio’s AI can suggest higher-value products to returning customers, helping you boost sales even when processing a return. And if there’s a price difference, customers can pay it right in the returns flow, making the whole experience smoother and reducing the chance they’ll abandon the process before completing their new purchase.

Operational aspects you should consider

1. Scalability and availability

Narvar is available in many regions; however, advanced features, such as specific integrations with local carriers or certain refund methods, depend on market coverage and each country’s regulations.

As your volume increases, returns may shift from simple prepaid labels to more complex options like drop-off networks or boxless returns.

This can become problematic if the increased volume is directed to areas where Narvar has limited presence.

Narvar does not provide carrier integrations as comprehensively as Outvio, so you will likely need to pay for an external integrator if you wish to use these features..

2. Implementation

The implementation of Narvar Returns begins with creating an account and accessing the dashboard.

From there, the retailer connects the platform to their ecommerce system, whether it's Shopify, Magento, BigCommerce, or another, allowing orders and customer data to be synchronized.

Once the systems are connected, return policies are defined: how much time the customer has to return a product, which reasons are accepted, what refund options exist, and whether exchanges or store credit are offered.

3. Narvar Return API

Narvar also offers an API for cases where a higher level of integration with the company's internal systems is required.

Through the API, it is possible to automate basic processes such as creating labels or exchanging return data with other systems. Setting up the API involves generating secure credentials and defining the appropriate endpoints, which usually requires the involvement of a technical team or Narvar support.

The implementation of Narvar’s API could take between 6 and 8 weeks.

Outvio vs Narvar Returns: Feature comparison

Although Narvar is one of the most recognized solutions for returns management and post-purchase tracking, there are platforms that go even further in expanding these capabilities.

For example, some options not only handle returns and exchanges, but also integrate global carriers, allow advanced rules for carrier selection, make shipping label creation easier, and offer fully integrated customer service tools, such as chatbots specialized in returns.

Next, let’s take a closer look at a detailed comparison between both solutions:

Feature (what it means) Narvar Outvio
Returns & exchanges portal: branded self-service portal with status updates βœ“ βœ“
Return policy rules: eligibility, windows, fees; auto or manual approvals βœ“ βœ“
Returns API: create or approve returns and get statuses βœ“ βœ“
Exchange handling: swap items or variants in the return flow βœ“ βœ“
Pay difference in exchange: customer pays price difference in flow βœ“ βœ“
Store credit: instant store credit instead of a refund βœ“ βœ“
Fraud prevention: rules or AI to block risky or abusive returns βœ“ βœ“
Home pickup: courier collects the parcel at the customer’s address βœ“ βœ“
Multi-label & multi-destination routing: split items into multiple labels to different facilities βœ“ βœ“
Drop-off / boxless network: nationwide drop-off points and QR returns βœ“ βœ—
Return notifications: Email, SMS, WhatsApp updates for each return step βœ“ βœ“
Analytics: dashboards for return rate, reasons, and cost impact βœ“ βœ“
Outbound shipping & carrier management: create outbound labels, apply rules, manage carriers βœ— βœ“
Built-in help desk: unified inbox and live chat for return tickets βœ— βœ“
Invoice checking: audit courier invoices to reduce return shipping costs βœ— βœ“
AI upsell during returns or exchanges: recommend higher-value products and pay in flow βœ— βœ“

Discover how Outvio can help you save over $200,000 on refunds. Request your demo.

Share article

Automate your eCommerce to save time and money

Related articles.