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Navigating the vast selection of the returns apps in the Shopify app store can be a daunting task. In this guide, we offer a comprehensive comparison of the best returns apps available for Shopify. Additionally, we'll explain why Outvio stands out as the smartest choice among them all. Let's dive in and simplify your decision-making process.
What is a returns app for Shopify?
A return or RMA (Return Merchandise Authorization) app for Shopify is a specialized software tool crafted to streamline and oversee the product return procedure for online stores operating on the Shopify eCommerce platform. These apps provide a range of features, including the ability to create and tailor returns policies, generate return labels, automate the handling of return requests, and track or process refunds and store credits.
Comparison of best returns apps for Shopify
List of key features of the best returns apps in Shopify:
|Outvio||Loop Returns||Return |
|Aftership||Happy Return||Shippy Pro||Sendcloud|
|Fully automatic exchanges||✅||✅||✅||❌||❌||❌||❌|
|Basic returns Portal||✅||✅||✅||✅||✅||✅||✅|
|Advanced portal Smart Actions||✅||❌||❌||❌||❌||❌||❌|
|Smart discounts for in-store credit||✅||✅||✅||❌||❌||❌||❌|
|Customizable Return Reasons||✅||✅||✅||❌||❌||❌||❌|
|Intelligent validation rules||✅||✅||✅||❌||❌||❌||❌|
|Fully customised notifications||✅||❌||❌||❌||❌||❌||❌|
|Multi language support||✅||✅||✅||✅||✅||✅||✅|
|Advanced Business Analitycs||✅||❌||❌||❌||❌||❌||❌|
|Don´t rely on 3rd party integrations||✅||❌||❌||❌||❌||❌||❌|
This is a rough list of the key functionalities for returns management apps. For more detailed information, we advise you to review the individual apps directly.
List of the best returns apps for Shopify
Let’s review the best returns management software available for Shopify:
Outvio stands out as the most comprehensive post-purchase application for Shopify stores. It goes beyond automating returns and exchange management, providing a fully tailored solution for all post-purchase requirements, including shipping and customer communication.
What sets Outvio apart is its self-sufficiency. It's a standalone, plug-and-play tool that doesn't necessitate integrating external solutions for additional needs. This makes it the most budget-friendly and cost-effective choice.
- Ideal for monetising returns
- The most potent Shopify return portal
- Offers high customization capabilities for order and return processes
- Automatically generates accurate shipping and return labels
- Utilizes intelligent rules for business process automation
- Boasts a powerful analytics dashboard
- Lacks functionality for inventory control
Outvio offers a range of plans, starting from 125 to 250 euros per month. Additionally, there is an Enterprise plan tailored to cater to the unique requirements of large eCommerce businesses.
2. Loop Returns
Loop Returns prioritizes the customer experience by offering personalized solutions for exchanges and refunds. It empowers customers to independently initiate returns and gives retailers the chance to salvage sales through exchange alternatives before initiating a return.
Regarding its returns features, Loop Returns boasts a comprehensive offering, comparable to Outvio. However, it's important to note that Loop Returns is exclusively a returns-focused Shopify app. To access its functionalities, you'll need to integrate it with Easyship.
- Notifies users about return statuses
- Offers customization options
- Helps exchange and return processes through automation
- Allows integration with additional add-ons
- Features store credit and eligibility rules
- Provides robust analytics specifically for returns
- Loop Returns necessitates Easyship integration for the utilization of several of its features.
- It's worth noting that Loop Returns is a specialized returns management application, lacking shipment management, advanced tracking, or logistics functionalities.
Loop Returns offers pricing tiers ranging from $59 to $379 per month. Keep in mind that certain add-ons may incur additional charges.
3. Return GO
Return Go streamlines the return authorization and tracking process, alleviating the workload for retailers. It further enhances operational efficiency by providing in-depth reports on returns, facilitating process optimization.
Notably, Return Go shares similarities with Loop Returns but is geared towards the European market. However, like Loop Returns, it focuses solely on returns management, requiring additional integrations, such as Sendcloud, to access its full range of features.
- Robust return portal.
- Extensive customization options.
- Utilizes verification rules.
- Offers store credit discounts.
- For European use, integration with DHL Express or Sendcloud is required.
- Solely focused on returns, lacking additional services.
- Limited cross-selling opportunities compared to Outvio.
Return Go offers a range of plans, with monthly pricing spanning from 82 to 237 euros. Additionally, they provide the option for a customized plan tailored to specific needs.
4. Aftership Returns
Aftership provides real-time return tracking and automates status notifications to customers, promoting transparency and improved communication during the return process. It's worth noting that this application is part of the Aftership ecosystem, which means you may need to integrate other modules to access its full functionality.
- Modular system allows for the expansion of business capabilities
- Offers return labels within the package
- Allows the inclusion of corporate logos during the return process
- Provides valuable user guides and training resources on their website
- The modular system can become costly
- High dependence on partner integrations
- Limited capabilities compared to previous tools
The Aftership Returns module is priced from 29 to 199 euros. Keep in mind that additional module integrations may raise the overall cost.
5. Happy Returns
Happy Returns stands out with its extensive network of physical return locations, offering customers the convenience of in-person returns. This not only enhances the customer experience but also reduces reverse shipping costs for retailers.
This company, under the ownership of Paypal, has gained widespread usage in the USA, providing shoppers with an alternative return system. While it may have fewer functionalities, it effectively complements other tools in the market.
- Effective manual returns handling
- Offers language localization
- Establishes partnerships for physical collection points (limited to the USA)
- Free plan available for companies using Paypal
- Limited cross-selling capabilities for larger businesses
- Only applicable within the USA
- Automation features are somewhat limited
Happy Returns offers a $500/month plan and an Enterprise plan.
6. Shippy Pro
Shippy Pro empowers retailers by streamlining return and shipping management, offering tools for generating reverse shipping labels and flexible shipping choices. This enhancement boosts operational efficiency and customer satisfaction, making it a top-notch return app for Italian merchants and stores on Shopify.
- Seamless integration with the majority of Italian return options
- Capable of printing shipping labels and includes a tracking system
- An intuitive tool with a high degree of customization
- Regular updates and ongoing improvements
- Lacks automatic exchange functionality
- Limited opportunities for monetizing returns through smart cross-selling
ShippyPro offers a 59EUR, 199EUR and a business level plan.
SendCloud is a highly popular label printing software among small stores. Its free plan is particularly appealing for entrepreneurs with limited resources. This plan offers access to the returns form and the ability to arrange carrier pick-ups, even for international returns, making it an excellent choice for those starting out.
- Free plan available
- Ideal return app for Shopify beginners
- Offers integration with other tools
- Includes shipping label printing
- Provides rapid customer support
- Limited suitability for large-scale operations
- Lacks a fully automated return and exchange system
- Customization options may fall short if you're pursuing a robust branding strategy
- No option for monetizing returns
SendCloud offers pricing plans ranging from 23 to 138 euros per month. Additionally, there is a completely free plan, albeit with limitations on the number of shipments and returns.
How to Choose Wisely? 2 Key Factors
To make a truly informed choice when selecting the best returns app for Shopify, consider the following advice:
On Shopify, there are two types of returns apps: those capable of generating shipping labels independently and those requiring integration with third-party tools.
Opting for an app that demands integration may escalate costs, as you'll essentially be paying for two separate services. In contrast, a comprehensive, standalone app tends to be both more cost-effective and efficient.
An app with limited functionalities carries a significant opportunity cost. If your business expands and the tool becomes inadequate, you may find yourself needing to migrate to a more suitable app.
Additionally, a lack of features can potentially deter customers from exploring beneficial options. For instance, choosing a tool without 100% automated exchanges, like Sendcloud, could encourage many customers to opt for direct refunds.
Following this review, you can now determine which returns app aligns best with your Shopify store's needs. Remember to apply the tips mentioned above to ensure the selection of a truly valuable tool.
Taking into account these considerations and evaluating the optimization of various aspects, Outvio emerges as the best return app for Shopify in terms of the value it offers. It stands out for its completeness and complete independence, requiring no integration with external solutions.