20 best parcel tracking software tools to upgrade your post-purchase experience

Looking for the right parcel tracking software?

You're exactly where you should be. With so many tools available, it’s hard to know which one really fits your workflow, your customers, and your goals.

But this choice matters. 96% of consumers expect clear updates during shipping, and tracking pages are visited multiple times per order.

It's a key moment to improve communication, build trust, and strengthen your brand.

In this guide, we review 20 of the best parcel tracking solutions and compare their pricing models.

What is parcel tracking software?

Parcel tracking software is a tool that helps businesses keep an eye on their packages every step of the way. From the moment an item leaves the warehouse to when it gets to the customer’s door, the software shows where the package is in real time.

It connects with shipping carriers and your order system to keep everything in sync, so both your team and your customers always know what’s going on with each delivery.

There are different types of tracking platforms: 

A) Inbound parcel monitoring software

This software helps you keep track of packages coming into your company. It shows where they are from the moment they're shipped until they arrive at your door.

B) Outbound parcel tracking apps

These apps let you follow the packages you send out. You can see where they are, get real-time updates, and know exactly when they’re delivered.

Benefits of using parcel tracking software

Parcel tracking tools bring key advantages for eCommerce brands, operations teams, and support agents. Solutions like Outvio are built to reduce complexity while improving the post-purchase experience. Several alternatives offer similar capabilities. Below are the main benefits of using tracking software:

• Reduces WISMO tickets by providing real-time order updates
• Improves customer experience with transparent delivery communication
• Turns tracking pages into branded touchpoints for engagement and upsells
• Lowers support workload by automating status-related communication
• Delivers insights on carrier performance, delays, and delivery times

Top 20 packagage tracking software in 2025

1. Outvio

Outvio is an advanced tracking software built specifically for eCommerce. It goes beyond basic tracking by combining fully branded tracking pages, automated delivery updates, a self-service return and exchange portal, and even a built-in helpdesk system. It’s one of the few solutions that offer full post-purchase automation, including return logistics, claim management, and direct communication with customers, without needing third-party tools.

This makes it ideal for ecommerce brands that want total control and a premium customer experience.

Pros:

• Fully customizable branded tracking experience
• Handles both outbound and inbound shipment tracking
• Includes return portal, exchange automation, and a helpdesk
• Unified post-purchase flow with carrier, order, and customer data in one place
• Helps increase repeat purchases with upsell modules on the tracking page

Cons:

• May be expensive for early-stage ecommerce stores

2. EasyPost

EasyPost is an API-driven internal parcel tracking system that allows developers to integrate shipping, label generation, address validation, and tracking across 100+ carriers. It’s a go-to for SaaS platforms and businesses building custom logistics tools.

Pros:

• Developer-friendly with strong documentation
• Supports global and inbound parcel monitoring
• Scalable and flexible for any custom need

Cons:

• No prebuilt interface — backend only
• Requires engineering resources

3. ShippyPro

ShippyPro is an easy-to-use parcel tracking system software for online retailers. It supports real-time shipment updates, multi-carrier label printing, and automated notifications. With built-in returns and performance analytics, it suits brands looking to optimize deliveries and handle first line package tracking.

 Pros:

• Fast integration with ecommerce platforms
• Offers both tracking and returns
• Works well across EU and US carriers

Cons:

• Limited customization for branded pages
• Not built for deep inbound parcel tracking systems

4. ShipHawk

ShipHawk is an enterprise-level parcel tracking platform that automates fulfillment, shipping, and real-time delivery tracking. With smart rate shopping, ERP integration (like NetSuite), and order-level rules, it’s ideal for complex logistics environments.

Pros:

• Excellent for high-volume, ERP-driven shipping
• Custom automation logic saves time and cost
• Strong visibility across operations

Cons:

• Complex implementation
• Not designed for small to mid-size ecommerce

5. ShipWorks

ShipWorks offers a desktop-based logistics tracking system for large-scale shippers. It combines batch label printing, multi-carrier tracking, and automation rules — ideal for warehouse or office teams needing efficient internal mail tracking platforms.

Pros:

• High-volume processing power
• Custom automation rules for shipping and tracking
• Supports many marketplaces and carriers

Cons:

• Local install (not cloud-native)
• Interface feels outdated for modern teams

6. Beacon

Beacon is a real-time GPS-based inbound parcel monitoring platform designed for logistics teams. It enables live vehicle tracking, route optimization, and delivery proof, making it perfect for courier businesses or complex delivery ops.

Pros:

• Live geolocation and delivery tracking
• Built for field teams and live operations
• Scalable for fleets

Cons:

• Overkill for small ecommerce shops
• No ecommerce platform integrations

7. Aftership

Aftership is a popular parcel tracking system software offering branded tracking pages, automatic email/SMS notifications, product recommendations, and analytics. It's trusted by thousands of ecommerce brands to improve the post-purchase experience.

Pros:

• Branded tracking with upsell widgets
• Supports 1,000+ carriers
• Easy to implement and scale

Cons:

• Can get pricey with high order volume
• Limited customization on lower-tier plans

8. Sendcloud

Sendcloud is a shipping automation tool with built-in internal parcel tracking software features like tracking emails, branded pages, and return workflows. Designed for European ecommerce brands, it connects easily with major stores and carriers.

 Pros:

• Easy to learn
• Fast setup for tracking and returns
• Strong support in the EU

Cons:

• Limited US support
• Doesn’t support large enterprise operations

9. Narvar

Narvar delivers enterprise-grade online post purchase tracking software, focusing on branded tracking, proactive notifications, predictive delivery dates, and returns. It’s trusted by brands like Levi’s and Sephora to elevate their post-purchase journey.

Pros:

• Rich features for personalization and CX
• Powerful analytics and forecasting
• Integrates with WMS and CRM tools

Cons:

• Premium pricing
• Setup can be complex

10. ParcelLab

ParcelLab is a customer experience platform with advanced inbound parcel monitoring software capabilities. It lets brands control every touchpoint after purchase, with branded messaging, tracking, returns, and shipping insights.

Pros:

• High level of customization
• Real-time exception handling
• Built to reduce WISMO tickets

Cons:

• Enterprise focus — not for small stores
• Steep learning curve

11. Clickpost

Clickpost is a logistics platform with inbound parcel monitoring and real-time API-based tracking. It automates carrier selection, sends live alerts, and lets businesses design tracking workflows, making it ideal for ecommerce and 3PLs looking to streamline deliveries.

Pros:

• Smart courier allocation and tracking events
• Delay prediction and automated communication
• God internal parcel tracking system customization

Cons:

• Primarily API-based, less beginner-friendly
• Requires initial tech setup

12. Shipup

Shipup is a customer-centric parcel tracking platform that focuses on branded experiences, proactive delivery alerts, and post-purchase engagement. Its tracking pages can include product recommendations, delivery status, and marketing content — all tailored to the customer.

 Pros:

• Strong branding options
• Easy integration with ecommerce platforms
• Great for increasing loyalty and upsell

 Cons:

• Not ideal for internal mail tracking systems
• Limited support for non-ecommerce use cases

13. TrackingMore

TrackingMore offers a robust parcel tracking system software with support for 900+ carriers, real-time delivery updates, and webhook integration. It’s built for developers and SaaS platforms looking to add tracking into their product flows.

Pros:

• Extensive carrier coverage
• Flexible API and webhook support
• Real-time sync and event triggers

Cons:

• Not focused on branded tracking
• Best suited for backend systems, not end-user UIs

14. Parcel Perform

Parcel Perform delivers data-rich inbound parcel monitoring platform capabilities, with emphasis on delivery performance analytics, real-time tracking, and post-purchase experience enhancement. Ideal for global retailers and cross-border sellers.

Pros:

• Exceptional analytics on carrier performance
• Customizable tracking for different markets
• Scales with international volume

 Cons:

• Enterprise-level pricing
• Complex interface for beginners

15. Shipwell

Shipwell is an end-to-end logistics platform with integrated parcel tracking system software, TMS, and freight visibility. It includes predictive ETAs, exception alerts, and real-time tracking for both outbound and inbound parcel logistics.

 Pros:

• Combines TMS + parcel tracking in one
• Excellent for managing freight and parcels
• Predictive insights improve planning

Cons:

• Built for logistics teams, not ecommerce stores
• Overkill for small or medium retailers

16. Convey

Convey parcel tracking system software designed for last mile management, real-time delivery visibility, and predictive logistics. Ideal for brands needing insight into failed deliveries or customer complaints before they happen.

Pros:

• Proactive delivery issue alerts
• Excellent for large supply chains
• Helps reduce negative CX impact

Cons:

• High cost, enterprise focus
• Steep integration process

17. PitneyTrack

PitneyTrack (by Pitney Bowes) is a professional internal mail tracking system for office mailrooms and enterprise environments. It offers barcode scanning, delivery confirmations, and mail audits to track inbound documents and packages internally.

Pros:

• Great for enterprise and office parcel accountability
• Simple UI, easy training for mailroom staff
• Digital chain of custody

Cons:

• Not meant for ecommerce or branded tracking
• Limited marketing or upselling tools

18. Detrack

Detrack is a last-mile delivery and internal parcel tracking software offering live GPS tracking, proof-of-delivery (POD), photo capture, and e-signature collection. Ideal for logistics providers and local delivery services.

Pros:

• Real-time driver location and delivery status
• Supports contactless POD with photo or signature
• Mobile app included for field teams

Cons:

• Limited ecommerce features
• May require driver training for best use

19. LateShipment

LateShipment is a parcel tracking system software specialized in managing delay-related refunds and automating carrier claims. It also provides exception alerts, performance reports, and tools to optimize the post-purchase experience.

Pros:

• Automates delay claims without manual intervention
• Offers strong visibility into carrier performance
• Helps reduce shipping costs directly

Cons:

• Focused more on logistics than customer experience
• No visual customization options for the tracking page

20. WeSupply Labs

WeSupply Labs is an inbound parcel tracking software and post-purchase management platform that combines proactive notifications, branded tracking, omnichannel updates, and return portals. It improves communication and keeps customers informed at every step.

Pros:

• Easy integration with platforms like Shopify, Magento, and BigCommerce
• Supports omnichannel tracking and visual customization
• Significantly reduces WISMO tickets

Cons:

• Some advanced features require technical setup
• Higher-tier plans can be expensive for small stores

Parcel tracking system price comparison for 2025

Outvio, the best way for shipping and parcel tracking

Most tools stop at sending order updates. Outvio turns every delivery into a branded experience. Show customers exactly where their order is, recommend new products while they wait, and keep full control of what happens after checkout — all from one place.

Outvio keeps us and the customer on the same page. They always know what’s happening with their order, which builds trust and improves their shopping experience. Ramón Montalbán, CTO

No setup. No risk. Book a demo.