WooCommerce order tracking plugin

The WooCommerce order tracking plugin built for ecommerce.

Replace generic courier links with your own branded tracking page and automatic shipping updates, so customers stay on your store and stop asking where their order is.

Why upgrade your WooCommerce order tracking with Outvio.

Most WooCommerce stores stop at a tracking number and a carrier link. Outvio adds a branded tracking page, proactive notifications and issue handling, so every delivery builds loyalty instead of tickets.

+33%

Customer retention

-68%

Customer service inquiries

+100%

Resolution of common shipping issues

Your own branded WooCommerce tracking page.

Don't send shoppers to a generic courier website. Redirect them to a tracking page fully tailored to your store's brand, on your own domain.

Use your own domain

Let customers manage their orders

Fully integrable with your website

Promote your social media channels

To shipment tracking

Branded WooCommerce tracking page on the store's own domain showing the delivery timeline and an editable delivery address

Shipping updates on email, SMS and WhatsApp.

Be in complete control of the messages customers receive throughout the delivery journey. Trigger personalized, branded notifications at the right time, in any language.

Use email, WhatsApp and SMS

Customize messages with your branding

Send notifications in any language

Help ensure first-attempt delivery success

To delivery notifications

Kill "where is my order?" tickets for good.

Tell customers what's happening before they ask. Proactive updates and a self-service tracking page answer WISMO questions before they ever reach your inbox.

Trigger updates at every delivery stage

Let customers edit their order information

Allow order changes and cancellations

Answer tracking questions from one inbox

To help desk

Proactive WooCommerce order tracking updates: notification triggers for shipped, in transit, delayed, out for delivery and delivered

Fix delivery issues before customers notice.

Stay one step ahead of your customers. Outvio spots shipping issues automatically and gives you the tools to resolve them before anyone reaches out.

Automatic delivery issue detection

Chat with customers and carriers in real time

Issue manager with built-in online chat

Automatic resolution notifications

To help desk

Outvio delivery issue manager listing WooCommerce orders with problems, with a live chat to fix an incorrect address

Every carrier, one WooCommerce tracking experience.

Connect WooCommerce in less than 2 minutes and track every shipment from a single platform. Whichever courier delivers, customers see the same clear statuses.

Real-time sync with your WooCommerce store

Connect DHL, UPS, DPD, FedEx and more

Smart rules to pick the right courier

Unified tracking for every shipment

To WooCommerce integration

DHL, UPS, GLS, DPD, FedEx and Correos tracking unified in Outvio and synced with WooCommerce in real time

Turn tracking into your best sales channel.

Every tracking check is a visit to your store, so make it sell. Brands using Outvio see an average increase of 1.2% in their sales.

Recommend products based on purchase history

Create hyper-targeted marketing campaigns

Collect 5-star reviews with Review Booster

Send compensatory coupons in case of issues

To product recommendations

WooCommerce tracking page with product recommendations from the store catalog and a Review Booster delivery feedback form

Measure and improve every tracking touchpoint.

See how customers interact with your notifications and tracking page in real time, then test and refine your post-purchase experience with real data.

Analyze your shipments and notifications

Monitor your orders in real time

Run A/B tests to lift conversion

Boost visibility and reduce downtime

To business intelligence

Notification analytics for a WooCommerce store with an A/B test on the shipped email subject

What brands say about Outvio's order tracking.

See how online stores use branded order tracking and proactive notifications to cut support work and drive repeat sales.

"Our customers value the portal and personalized notifications, which add value and drive sales."

Ramón MontalbánCTO

See success story

"The most noticeable change is the drastic decrease in the number of emails and calls to customer service."

José Ignacio Pérez AlcocereCommerce Manager

See success story

"Offering the customer a static delivery experience is not enough. If you engage them with valuable communications, you can create a stream of repeat buyers. Outvio provides the functionality to do that."

Kerli ReinholmMarketing Manager

See success story