Best Magento 2 live chat extensions and plugins for managing cunstomer support in 2025

Struggling to find the right live chat for your Magento 2 store?

Many eCommerce add live chat and chatbots expecting better support but end up with a disconnected tool. 

A good Magento 2 live chat plugin should sync with your store’s backend for real-time updates on orders, shipping, and returns. Without this, automation is limited, and support stays reactive. 

This guide covers the best Magento 2 live chat extensions, plugins, and software and how to choose the right one.

Benefits of using a live chat extension in your Magento 2 store

Integrating a live chat plugin into Magento 2 isn’t just about answering questions—it's about boosting conversions, retention, and customer satisfaction across the board. Here’s how:

• Improve satisfaction for 79% of your shoppers. According to multiple surveys, most customers prefer live chat over other channels. Instant responses reduce friction and create a smoother shopping experience.
• Recover up to 22% of abandoned carts. Many customers leave due to doubts about shipping or payment. Live chat solves those doubts in real time—especially at checkout—helping you recover lost revenue.
• Increase upsells by 27%. Personalized product suggestions via live chat drive higher order values. For example, recommending accessories to someone buying a laptop increases chances of an upsell.
• Reduce WISMO. Live chat eliminates repetitive tickets and WISMO calls. Shoppers get real-time answers about delivery, returns, and product specs—without overloading your support team.

9 Live chat and chatbot tools to manage support in Magento 2

1. Outvio Desk

Outvio Desk is the ultimate post-checkout and customer service solution with a chatbot designed exclusively for eCommerce. From a single platform, you can automate and personalize the post-purchase experience, manage returns and exchanges, and connect sales channels and social media.Outvio deep Magento integration, allowing agents to access real-time order history, shipping status, and customer details without switching between systems. 

Outvio offer unlimited agents and tickets at a flat rate, no extra fees per agent. Handle calls, automate tickets, and deploy AI-powered bots to provide 24/7 support. 

Category

All-in-one eCommerce softwarte with chatbot for Magento 2 stores

Rating

4.8

Key features

• Native Magento 2 live chat integration with real-time order tracking
• AI-driven automation for faster resolutions and reduced agent workload
• Social media integrations, including WhatsApp and Facebook Messenger
• Unlimited agents and tickets with no additional costs
• Automated returns and exchanges management
• Ai Agents and customizable bots to automate common inquiries 
• Scalable for high-volume eCommerce businesses
• +100 Carrier integrations
• Shipping, fulfillment and branded tracking notifications included

2. Tidio

Tidio is an intuitive live chat available in Magento, known for its easy-to-use interface and automation capabilities. It offers a blend of live chat, chatbot automation, and visitor tracking, making it a great option for businesses that want to offer instant responses.

Category

Live chat software with Magento 2 integration

Rating

4.7

Key features

• Live visitor tracking and proactive chat triggers
• Customizable chat widget with branding options
• Multi-language support for international stores
• Mobile app for real-time customer support on the go

3. LiveChat

LiveChat is designed for businesses that want complete control over their customer interactions. It offers highly customizable chat widgets, automated triggers based on visitor behavior, and a real-time cart tracking feature that enables agents to upsell or assist customers during checkout.

Category

Live chat software with Magento 2 integration

Rating

4.5

Key features

• Highly customizable chat widget (colors, position, triggers)
• Real-time cart tracking to assist customers during checkout
• Automated chat invitations based on visitor behavior
• Integrations with 200+ apps, including CRM and email marketing tools

4. Zendesk Chat

Zendesk is a scalable Magento support live chat solution designed for enterprises and large agencies. It integrates with the full Zendesk customer support suite, making it a great option for businesses that already use Zendesk for email, ticketing, and knowledge base management.

Category

Customer support software with chatbot for Magento 2

Rating

4.3

Key features

• Integration with Zendesk’s full customer support suite
• Advanced analytics and customer feedback tracking
• Intelligent chat routing to direct queries to the right team
• Automated chat triggers based on visitor behavior

5. Gorgias Chat

Gorgias is a customer support software with Magento 2 integration. This tool centralizes customer communication and allows the addition of a chatbot with high automation capabilities. The platform enables support agents to manage emails, social media inquiries, and even SMS.

Important: Magento stores need to subscribe to at least the Pro Plan to use Gorgias.

Category

Ecommerce customer support software

Rating

4.6

Key features:

• Integration with email, social media, and live chat in one dashboard
• Quick responses related to order management 
• Automation tools for handling repetitive inquiries
• Customizable chat widgets with branding options

6. ProProfs Chat

ProProfs Chat is an live chat software for Magento designed for lead generation and customer engagement. It uses intelligent pre-chat surveys to qualify leads before they speak to a human agent, helping businesses focus their support efforts on high-value customers.

Category

Live chat software with Magento 2 integration

Rating

4.5

Key features

• Visitor monitoring and proactive chat triggers
• Sentiment analysis to detect frustrated customers
• Seamless integration with CRM tools
• Customizable chat widget with branding options

7. Smartsupp

Smartsupp is a unique Magento live chat module that stands out due to its built-in video recording capabilities. It records visitor sessions, allowing businesses to identify where customers are struggling and improve their user experience.

Category

Live chat plugin with Magento 2 integration

Rating

4.7

Key features:

• Video session recording to analyze user behavior
• Mobile app for real-time support
• Customizable chat widget with multilingual support
• Free plan available with unlimited chats

8. tawk.to

tawk.to is one of the most budget-friendly Magento live chat plugin. While it doesn’t have AI automation like some competitors, it’s a great option for startups and small businesses that need basic live chat support at a low cost.

Category

Live chat plugin with Magento 2 integration

Rating

4.5

Key features:

• Free live chat for Magento with no limits
• Customizable chat widget with branding options
• Mobile app for responding to chats on the go
• Canned responses for fast replies
• Multi-language support for global stores

9. Webkul Live Chat

Webkul’s Magento live chat module is a self-hosted solution designed for businesses that want a basic chat feature to handle customer inquiries. This extension is installed directly on the Magento 2 server, ensuring privacy, but it’s limited to chat functionality. Only recommended for beginners.

Category

Live chat extension for Magento

Rating

3.9

Key features:

• Self-hosted Magento live chat extension
• Full data control with local chat history storage
• One-time purchase with no recurring fees
• Multi-agent support with concurrent chat handling

Choosing the right live chat plugin for Magento

1. Compatibility with your Magento setup

Before selecting one, check if it's optimized for your store’s version, whether it's Open Source, Commerce, or another deployment model. Version mismatches are a common issue, causing integration failures in nearly 38% of cases. If you rely on third-party tools, consider a chat solution with strong API support.

How do I know if a chat is integrable with my current version of Magento?

It’s important to confirm that your server meets the extension’s requirements, like PHP and Node.js versions, to avoid issues.

Using Adobe’s Upgrade Compatibility Tool can help spot potential conflicts early. The best approach is to choose well-supported extensions, stay updated on Magento changes, and reach out to vendors if problems come up.

However, you can avoid all these steps by choosing a live chat that already has deep integra

tion with Magento or Adobe Commerce.

2. Features that improve engagement and conversions

A live chat tool should do more than just answer customer questions. Look for solutions that offer:

• Self-service order and return management: Customers should be able to check their order status, modify details, or initiate a return directly through chat. This eliminates unnecessary support tickets and speeds up resolutions.
• AI-powered intent detection: Instead of waiting for customers to ask for help, modern chat solutions analyze browsing behavior and cart activity. They detect high-intent shoppers and trigger strategic messages before they leave.
• Automated workflows and ticket routing: A good live chat module for Magento 2 should recognize the nature of the request and assign it to the right team automatically, ensuring urgent issues are prioritized while routine ones are handled efficiently.
• Dynamic responses and smart suggestions: Instead of relying on generic macros, advanced chat solutions analyze previous interactions and provide agents with real-time response suggestions. This speeds up replies while keeping them relevant and personalized.

Customizing the chat widget in Magento: tips and best practices

A live chat widget should feel like an extension of your Magento store, not an add-on. When properly customized, it enhances brand awareness, builds trust, and improves engagement.

Here’s how to tailor it to match your brand:

1. Consistent design

Align the chat widget with your store’s branding by using your colors, fonts, and logo. A visually cohesive chat experience makes the interaction feel natural rather than disruptive.

2. Branded chat behavior

Customize how and when the widget appears. Set proactive triggers for key moments, like a delayed checkout process or repeated visits to a product page. Ensure the timing and message style match your brand voice.

3. Personalized greetings

Instead of a generic "How can we help?" message, tailor the initial interaction. Use dynamic content to greet returning customers by name or acknowledge their recent order history.

4. Custom agent profiles

Display real photos or brand-themed avatars for support agents instead of default icons. A humanized chat experience increases engagement and trust.

5. Localized messaging

 If your store serves multiple regions, configure the chat to detect the visitor’s language and adjust responses accordingly. Personalized multilingual support improves accessibility and global reach.

6. Integrated product suggestions

Use AI-driven chat tools to recommend products based on the customer’s browsing behavior, cart contents, or past purchases. This turns live chat into a conversion-driving feature rather than just a support tool.

How much do they cost? 2025 price comparison

Outvio, the best live chat for customer support in Magento 2

Outvio stands out as the most comprehensive chatbot software solution for Magento 2, seamlessly integrating AI-powered automation with deep operational capabilities.

Its native integration with Magento 2 enables real-time access to order data, allowing customers to track shipments, initiate returns, and receive instant updates directly through the chat interface.

Discover why Outvio is the best live chat plugin for Magento 2. Book a demo.