Managing returns in BigCommerce can quickly become a nightmare. Manual processes. Endless emails. Frustrated customers. And worse—lost revenue. If you're here, you're likely already feeling the pressure: your return rate is rising, your team is overwhelmed, and your current tools just aren’t cutting it.
The good news? There are return software solutions built specifically to solve these problems for BigCommerce merchants. In this guide, we’ll break down the top tools on the market—so you can stop losing time, sales, and customers, and start turning returns into a competitive advantage.
Why You may need return management software for BigCommerce
BigCommerce doesn't offer a native return automation engine built for large-scale operations. As your business grows, you'll face challenges like:
- Manual approval workflows for returns and exchanges
- Lack of real-time updates and tracking during the return process
- Difficulty offering store credit, partial refunds, or variant exchanges
- Zero visibility for your support team during the return lifecycle
A specialized BigCommerce returns app reduces costs and errors by automating these workflows.
Best 7 return and exchanges software for BigCommerce
1. Outvio
Outvio is a returns software that transforms returns into profit. More than a returns tool, it automates exchanges, activates store credit incentives, and ties everything to fulfillment and support in one place.
Why it stands out: Outvio turns a loss into a second chance to sell. With AI-assisted exchanges and built-in upsells, it drives more revenue from every return. No other tool offers this level of post-purchase control.
Discover how Outvio helped PopaBrand generate nearly €200,000 through returns.
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Key features:
- Branded return portal with smart automation
- Auto-exchange and store credit workflows to recover lost revenue
- Product recommendations during the return process
- Unified dashboard for support, logistics, and operations
Pricing: Outvio – Starts at $125/month with unlimited agents, tickets, automations, and voice calls. Includes branded returns portal, automated exchanges, and full help desk with AI-guided workflows—no hidden fees or per-agent charges
2. Loop Returns
Loop Returns is a returns software that focuses on boosting repurchases via exchange automation and upsell logic.
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Key features:
- Visual workflows for initiating returns and exchanges
- Upsell and cross-sell recommendations within return flow
- Analytics on return reasons and product defects
Pricing: Starts at $155/month. Includes return portal, exchange automation, bonus credit incentives, and advanced workflows. Pricing grows fast as you scale.
3. AfterShip Returns Center
AfterShip Returns Center is a returns software designed to offer a simple, easy-to-deploy BigCommerce app for basic automation needs. Lacks revenue recovery features like store credit or smart exchanges.
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Key features:
- Self-service return portal
- Rule-based return approvals
- Return status tracking for customers
Pricing: Plans start at $9/month for basic features, with advanced functionalities like automated approvals, store credit refunds, and embedded return pages available in higher-tier plans. Pricing scales based on return volume and selected features.
4. Narvar Returns
Narvar Returns is a returns software that integrates tightly with the Narvar ecosystem, offering branded experiences and omnichannel flexibility.
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Key features:
- Branded return experiences
- Flexible workflows (refunds, exchanges, store credit)
- In-store return support for omnichannel brands
Pricing: Starts at approximately $30,000/year for basic returns functionality, with enterprise plans exceeding $65,000/year; pricing is based on return volume, features, and contract length.
5. Happy Returns
Happy Returns is a returns software that provides a unique network of printer-free, box-free return drop-off locations.
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Key features:
- Return bar locations nationwide
- Instant refunds via PayPal
- Minimal packaging requirements
Pricing: Starts at $500/month. Offers box-free, label-free returns via 8,000+ Return Bars, instant refunds, and basic exchange flows. Additional per-item fees apply for drop-offs and logistics.
6. Rich Returns
Rich Returns is a returns software that offers a flexible and multilingual return portal for global BigCommerce stores.
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Key features:
- Multi-language and multi-currency return flows
- Prepaid label generation
- CSV export and integrations
Pricing: Starts at $19/month for 10 returns; includes branded portal, automated labels, and Shopify sync. Higher tiers add exchanges, analytics, and automation, with enterprise plans from $199/month
7. ZigZag Global
ZigZag Global is a returns software built for managing cross-border returns efficiently through a global warehouse and carrier network.
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Key features
- Global warehouse network for regional returns
- Consolidated shipping for cost reduction
- Recommerce options to resell returned stock
Pricing: Plans start at $20/month for 100 returns, including branded portal, carrier labels, and analytics. Higher tiers offer automation, exchanges, and styling assistance; enterprise pricing is available upon request.
How to choose the best returns software for BigCommerce
Not all returns tools are built the same, especially when you're running on BigCommerce.
Here’s what to look for:
- API & Developer Support: Make sure the software offers a well-documented API with clear guides and fast support. This is crucial if you plan to connect it with your OMS, ERP, or custom tools.
- Real-Time Webhooks: You want automated updates for every return event. Webhooks let your team (and your customers) know exactly what’s happening at each step.
- Smart Rules Engine: Can the software adapt return conditions by SKU, return reason, or customer history? That flexibility turns returns into upsell opportunities instead of cost sinks.
- Return Portal Customization: A generic return page won’t cut it. You need full control over branding, copy, and flows—especially on mobile.
- Built-in Analytics: Returns should feed your growth, not just your warehouse. Choose a platform with insights on reasons, patterns, and customer behavior.
Don't just pick a tool that connects endpoints. Choose one that delivers real outcomes. Outvio’s BigCommerce integration goes beyond the basics—connecting to your ERP, help desk, and even applying dynamic logic for exchanges, instant credit, and product recommendations inside the return portal.
Outvio, the best return software for BigCommerce
If you're serious about turning returns into revenue, Outvio is your best bet. It’s the only return software for BigCommerce that combines branded portals, instant refunds, upsell opportunities, and a built-in help desk with unlimited agents and automations.
Discover why Outvio is the best software for managing returns and product exchanges in BigCommerce. Book a demo today.
