Shopify post-purchase: Best extensions, software, and apps

Want to improve your Shopify store after checkout? The right post-purchase apps can help you boost revenue with upsells, collect customer feedback, manage returns, and improve the overall shopping experience.

Whether you're using APIs or adding popup offers with scripts, these tools give you powerful ways to grow after the sale.

What is post-purchase in Shopify?

Post-purchase in Shopify covers everything that happens after a customer completes their order. It begins at checkout and includes steps like order confirmation, shipping updates, returns, customer support, feedback requests, and upsells. 

While Shopify handles basics like confirmation emails, many brands enhance this phase with apps or extensions.

Benefits of post-surchase software for Shopify

Post-purchase software elevates the Shopify experience by optimizing what happens after checkout.

These tools deliver a range of benefits:

• Boosts Revenue: Encourages upsells and cross-sells with targeted offers post-purchase, raising average order value.
• Improves Satisfaction: Sends ecommerce tracking notifications and custom thank-you pages, enhancing support and loyalty.
• Saves Time: Automates order updates, feedback surveys, and return processes, cutting manual effort.
• Simplifies Shipping: Integrates with multiple couriers for real-time tracking and branded shipping updates.
• Streamlines Returns: Offers self-service return portals, reducing support tickets and speeding up exchanges.
• Provides Insights: Tracks performance metrics like delivery success and return rates for smarter decisions.

Top post-purchase apps and extensions for Shopify

1. Outvio

Outvio is a complete post-purchase platform for Shopify stores. It helps you manage everything that happens after the checkout—shipping, tracking, returns, customer support, branded messages, and product recommendations—using one single app.

Most tools only solve one part of the post-purchase process. Outvio does it all, while giving you full control and a better customer experience. It also helps you turn shipping and support into new ways to grow your store.

Key features:

• One tool for everything after checkout
• Smart fulfillment with carrier integrations
• Real-time tracking with your brand, not the courier's
• Multichannel notifications: email, SMS, and more
• Cross-sell and recommend products after the sale
• Exchanges with store credit to keep the revenue
• Built-in Help Desk with full order and delivery data
• AI chatbot that solves common issues instantly

2. Aftersell

AfterSell lets merchants increase average order value by adding upsells and cross-sells right after checkout. The app customizes the "Thank You" page to show relevant offers based on the customer's purchase.  Key features:

• Personalized post-purchase offers
• One-click upsells
• Post-checkout popups
• Performance analytics

3. Reconvert

ReConvert helps Shopify merchants boost revenue with post-purchase upsells and surveys. It turns the "Thank You" page into a powerful sales and feedback tool with full customization options.

Key features:

• Drag-and-drop page builder
• One-click upsells and cross-sells
• Post-purchase surveys
• Integration with email and SMS tools

4. AfterShip

AfterShip simplifies order tracking and returns while keeping customers updated through branded notifications. It connects with over 900 couriers to automate delivery status updates. Key features:

• Branded tracking page
• Automated return portal
• Real-time shipping updates
• Email and SMS notifications

5. Qikify

Qikify makes it easy to add pre- and post-purchase offers with minimal setup. The app recommends products based on the order, helping increase order value without affecting the main checkout flow. Key features:

• One-click upsells
• Custom discount triggers
• Thank You page customization
• Easy integration with Shopify

6. Grapevine

Grapevine helps you collect valuable insights through post-purchase surveys placed on the Thank You page or sent via email. Use the feedback to optimize your marketing and product strategy.

Key features:

• Customizable survey forms
• Multi-channel feedback collection
• Conversion attribution data
• Survey performance reports

7. Zipify

Zipify offers advanced upsell funnels that appear before, during, and after checkout. Its split testing tools help you find the best-performing offers and grow revenue efficiently. Key features:

• Multi-stage upsell funnels
• A/B testing tools
• Post-purchase page builder
• Sales and ROI reporting

8. Wonderment

Wonderment focuses on improving the shipping experience with branded tracking pages and proactive updates. It's built to reduce support tickets and build customer trust post-purchase.

Key features:

• Branded order tracking
• Shipping delay alerts
• Klaviyo and email integration
• Tracking analytics dashboard

9. Narvar

Narvar is a robust post-purchase platform used by top retail brands to enhance delivery, tracking, and returns. It’s built for enterprise merchants who need scalability and consistency.

Key features:

• Branded tracking and returns
• Delivery notifications
• Order management dashboard
• Omnichannel communication tools

How to choose the right post-purchase solution for Shopify

Not all post-purchase apps serve the same purpose. Some only cover a single step—upsells, surveys, or tracking—but managing multiple tools can get messy fast.

Define your objective

Start by identifying your primary goal. If your focus is increasing revenue, prioritize solutions with upsell and cross-sell capabilities. If you’re looking to gather insights, choose a tool that includes surveys or feedback collection.

Ensure technical compatibility

The solution should integrate smoothly with your current Shopify setup. Look for support for UI extensions, APIs, checkout customizations, and metafields to avoid implementation issues or functionality gaps.

Prioritize automation

Efficiency matters. A reliable post-purchase tool should offer automated workflows for emails, tracking updates, feedback requests, and ai product recommendations—saving your team time while improving the customer experience.

Look for customization options

Your post-purchase experience should reflect your brand. Choose a solution that allows you to personalize the confirmation page, add custom scripts, and include targeted promotions or messaging.

Consider an all-in-one solution

Managing multiple tools for tracking, upsells, feedback, and emails can become complex and inefficient. An all-in-one post-purchase platform offers better consistency, fewer integration issues, and a more cohesive customer journey—both for your team and your shoppers.

How much do shopify post-purchase apps cost? 2025 comparison

Optimize your Shopify post-purchase with Outvio

Most Shopify stores use multiple apps to manage emails, returns, tracking, or upsells after checkout. This adds complexity and hurts the customer experience. Outvio replaces that stack with a single solution built for the full Shopify post purchase journey.

From branded Shopify post purchase emails and real-time tracking to automated returns and upsells, Outvio helps you increase retention, cut support volume, and drive more revenue—without switching between tools.

Request your demo today and take full control of your post-purchase experience.