The best alternatives to Narvar to grow revenue and save costs in 2025

Are you looking for an alternative to Narvar?

Narvar is one of the most expensive post-purchase software solutions on the market, so it’s natural to consider other options to evaluate whether it’s truly worth it or if there are more comprehensive alternatives. 

In this article, we’ll review some of Narvar’s main competitors to help you make an informed decision.

What is Narvar?

Narvar is a post-purchase experience platform for eCommerce, designed to enhance customer satisfaction after a purchase has been made.

Some of Narvar’s standout features include:

• Real-time shipment tracking
• Customizable order notifications
• Return and exchange management
• Analytics

Narvar also has some functions of a product recommendations platform and features to promote cross-selling strategies. 

If this is important to you, you’ll need a highly customizable Narvar alternative (Outvio, Parcellab, or Parcelperform could be an option).

How much does Narvar cost?

Narvar is known as one of the most expensive post-purchase experience software solutions on the market. 

Narvar's pricing is not publicly listed, so businesses must contact them directly for a personalized quote based on their specific needs and order volume. From customer reports, annual contracts typically start at $28,000 to $45,000 for basic functionality, with costs increasing as additional features or higher order volumes are factored in. It’s worth noting that Narvar is generally not an ideal solution for businesses with low order volumes due to its pricing structure and scale.

Additionally, Narvar does not offer a trial plan, and the set-up process can take between 30 and 90 days.

So, is it really worth it?

For large companies that require a high level of customization and advanced tools, Narvar can be an interesting option. However, in recent years, Narvar has fallen behind more modern platforms that offer a more comprehensive set of integrated features, greater flexibility, and faster implementation times. If you value a solution that centralizes the entire post-purchase process and optimizes your investment, exploring newer alternatives might be a better option.

Essential concepts for choosing an alternative to Narvar

To find the best alternative to Narvar, it’s essential to understand how integrations work in the SaaS industry. Making the right choice will help you avoid relying on additional tools that only increase costs and complicate management.

When evaluating any alternative or competitor to Narvar, consider the level of integration it offers. The more functionalities and providers it can integrate, the greater the benefits for your eCommerce, both economically and operationally.

For example, Narvar doesn’t offer native integrations for shipping or customer support. This means that if you choose Narvar (or a similar alternative), you’ll need to connect it with other platforms like Klaviyo for notifications, ShipStation for shipping, and a separate system to manage customer support.

As a result, you have two main options:

1. Integrate multiple independent software tools: This involves connecting various tools to meet all your business needs. While this can work, it often requires more time, money, and effort to manage.
2. Choose an all-in-one solution: These platforms centralize the entire post-purchase process, streamlining workflows and reducing costs over the long term.

Currently, Outvio is the only platform that combines shipping, customer support, and post-purchase experience in a single tool. This makes it a comprehensive and efficient solution for managing your eCommerce operations.

The best alternatives to Narvar for 2025

Outvio

Specialization: Post-checkout, shipping, returns, and customer support

Outvio is the most comprehensive alternative to Narvar on the list, offering the best value for money. As an all-in-one software, it allows you to optimize your eCommerce's entire post-checkout operations without the need for additional tools, saving you time, money, and effort.

Outvio not only automates post-sale management but also addresses logistics, shipping, transportation, and returns needs. Additionally, it includes a help desk system to enhance the efficiency of your customer support team.

• International shipping automation
• Advanced logistics and fulfillment
• Customizable notifications for multiple devices
• Full management of exchanges and returns
• Integrable chat for eCommerce
• Customer support help desk
• Product recommendations and cross-selling
• Business intelligence tools

In short, Outvio is one of the best alternatives to Narvar, offering comprehensive functionalities that provide real value to your business.

Shipping integrations: Yes

Support integrations: Yes

Minimum price: Starting at $125 per month

Estimated integration time: 1-3 days

Parcellab

Specialization: Post-checkout

Parcellab is the closest alternative to Narvar on this list. They are similar in both price and functionalities. Parcellab focuses on improving the post-purchase customer experience through personalized communications and detailed shipment tracking.

Key Features:

• Customizable post-purchase communication
• Real-time shipment tracking
• Analytics to monitor shipping performance
• Customer engagement tools to boost satisfaction and retention

Shipping integrations: No

Support integrations: No

Price: Customized

Estimated integration time:4-10 weeks

AfterShip

Specialization: Shipping Tracking

AfterShip provides tools for tracking shipments and automatically notifying customers about the status of their orders. It also offers modular add-ons to expand its capabilities, though these can significantly increase the overall cost.

Key Features:

• Real-time shipment tracking
• Automatic notifications via email and SMS
• Customizable tracking pages.
• Delivery performance analytics
• Scalable modules for enhanced functionality (at an additional cost)

Shipping integrations: Yes

Support integrations: No

Price: Starting at $9 per month

Estimated integration time: 1-7 days

Parcelperform

Specialization: Post-checkout

ParcelPerform offers real-time shipment tracking solutions and detailed analytics to optimize logistics and enhance the customer experience. It is one of the most similar alternatives to Narvar but is primarily focused on the European market. The platform provides a high degree of customization to meet specific business needs.

Key Features:

• Real-time shipment tracking
• Logistics performance analytics
• Personalized notifications to keep customers informed
• Customer expectation management tools
• High customization options for tailored solutions

Shipping integrations: No

Support integrations: No

Minimum price: Not available

Estimated integration time: 2-7 weeks

Specialization: Transportation

ClickPost offers solutions for shipment tracking, carrier management, and last-mile logistics optimization. The software focuses more on shipping management than on enhancing the shopping experience. Its level of customization is medium to low, making it suitable for businesses prioritizing logistics over personalization.

Key Features:

• Shipping automation for increased efficiency
• Real-time tracking of shipments
• Proactive notifications to update customers
• Returns management tools for streamlined operations

Shipping integrations: Yes

Support integrations: No

Minimum price: Not available

Estimated integration time: 2-3 weeks

Loop Returns

Specialization: Returns and Exchanges in eCommerce

Loop Returns simplifies the returns and exchange process to enhance the customer experience. As one of the most well-known return management software solutions, it excels in this area but does not offer functionalities beyond returns. For a complete business management solution, you will need to consider additional tools.

Key Features:

• Customizable returns portal for a seamless customer experience
• Product exchange options to retain sales
• Analysis of return reasons to identify trends and areas for improvement
• Automated returns process to reduce manual work

Shipping integrations: No

Support integrations: No

Minimum price: $155 per month

Estimated integration time: 1-2 weeks

Shipppo

Specialization: Transportation

Shippo offers a platform for creating shipping labels, tracking packages, and obtaining competitive carrier rates. However, its level of customization is very limited compared to other Narvar alternatives or competitors, making it more suitable for basic shipping operations.

Key Features:

• Creation of shipping labels for efficient processing
• Carrier rate comparison to find the most cost-effective options
• Real-time shipment tracking
• Returns management for simplified reverse logistics

Shipping integrations: Yes

Support integrations: No

Minimum price: Starting at $19 per month

Estimated integration time: 1-2 weeks

Shipstation

Specialization: Transportation

ShipStation is a comprehensive solution for label creation, shipping optimization, and automation of logistics tasks. It is a good alternative to Narvar if you are solely looking for a carrier integrator. However, it offers a low level of customization.

Key Features:

• Automatic label creation and rate calculation
• Automation of shipping processes
• Multiple integration options with carriers
• Shipment tracking and notifications

Shipping integrations: Yes

Support integrations: No

Minimum price: Starting at $9 per month

Estimated integration time: 1-2 weeks

ShippyPro

Specialization: Shipping and Returns

ShippyPro automates and centralizes multichannel shipping operations, including label creation and tracking. It offers a medium level of customization and has a strong presence in Southern European countries, particularly in Italy. This makes it an excellent option for businesses in that region looking to streamline shipping and return processes.

Key Features:

• Creation of shipping labels and dynamic rate calculations.
• Real-time shipment tracking for full visibility.
• Returns portal to simplify the reverse logistics process.
• Multichannel shipping automation for seamless operations.

Shipping integrations: Yes

Support integrations: No

Minimum price: Starting at $220 per month

Estimated integration time: 1-7 days

Are you already using Narvar? Tips for migrations

Switching platforms doesn’t have to be complicated. Follow these migration tips to ensure scalability and success for your business:

1. Assess your needs

Identify what isn’t working with Narvar, such as limited customization, inadequate carrier integrations, or insufficient returns automation. Define the key features your new platform must offer, like better personalization, robust integrations, or improved returns management, to align with your business goals.

2. Plan for technical integration

Ensure the new platform is compatible with your CMS, carriers, and workflows. Create a migration timeline to minimize disruptions, covering steps like testing, data transfer, and full implementation.

3. Prepare and transfer data

Export essential data, including shipment history, return records, and configurations. Use tools provided by the new platform to simplify and speed up the process, avoiding errors.

4. Test before you launch

Run both systems in parallel with a small number of shipments to identify potential issues. Fine-tune the new platform’s settings during this phase to ensure smooth performance before fully transitioning.

If you choose Outvio as an alternative to Narvar, the migration process is incredibly simple. You’ll also be supported by top professionals, so you won’t have to worry or dedicate more time or resources than necessary.

How to choose the best competitor to Narvar: comparative map

If you’re looking for an alternative to Narvar, choose a platform that integrates shipping, automated returns, and customizable notifications, centralizing your entire post-purchase operation in one place. It’s essential to have a scalable solution that easily integrates with your CMS and carriers, enabling you to deliver an optimized experience in any market.

Investing in a comprehensive platform not only simplifies management and reduces costs but also enhances customer satisfaction, helping your business grow without complications.

Explore what Outvio can do for your eCommerce and discover how to optimize every stage of the post-purchase process.