Common errors you may encounter and how to solve them
This article describes the typical errors you may encounter when closing your package/shipping with certain services, the possible reasons and what to do.
Keep in mind: while many errors come from the courier, some are due to your Outvio account configuration.
Errors when shipping in bulk
Example: “1 of 5 orders couldn't been processed”
- Try to process manually the order that gives error.
- Check the error message.
If it’s a courier error:
- If it’s clear (postal code wrong, service not available, etc.) → correct the data and retry.
- If the message is unclear (e.g. “invalid expedition”, “Bad Request”), contact your courier.
You can also ask Outvio support for the error logs to share with the courier.
Things you can check:
- Service selected (does it support weight, bulk, destination?)
- Address details correct, no characters too long.
- All order data complete.
Common error messages
UNEXPECTED RESPONSE / Courier server problem
Courier server is down or unresponsive (timeout). 👉 Use another courier, contact them, or try again later.
CAN_NOT_SHIP_THIS_CONFIGURATION
- Missing weight
- Unsupported dimensions
If package dimensions are set to “0”, the courier will reject it. Either leave blank (use defaults) or add proper measures.
No rate for destination error
This can mean:
- A rule is forcing the order to a courier that doesn’t support the warehouse or destination.
- The courier was removed or deactivated after the rule was created.
- The warehouse does not have this shipping method enabled.
- Missing HS code (international).
- Destination not in your rates file.
- Weight outside your rates file.
- Wrong fields (postal code, city, etc.).
If everything seems correct and the error persists → Contact support.
Flags 🚩
If an order is red flagged, hover over the flag to see the reason.
Typical causes:
- Missing fields (phone number, HS code, ID, customer name, address).
- Shopify orders marked as fulfilled elsewhere.
Example:
If marked as shipped in Shopify or another platform → Outvio blocks the shipment. To fix, cancel the fulfillment in Shopify:
Another example: Exchange orders configured to ship only after courier pickup or after items are received/accepted.
After courier pickup → flag disappears once the courier collects the return.
After receiving/accepting → go to Returns 🔁, mark as received, then Accept:
👉 More about flags: What do the status flags mean?
Webhook not confirmed
Orders not fulfilling in your online store
The order status isn’t updating in your CMS and shows a red line. Causes vary depending on the CMS → contact support for details.
API errors
- CANNOT_TRANSPORT_PACKAGE → package dimensions or weight exceed courier limits.
- CAN_NOT_SHIP_THIS_CONFIGURATION → invalid configuration (check weight, dimensions, rules).
📌 If after checking all these steps you still can’t solve the issue, contact Outvio Support through the Support Tab.