When your customers and couriers start submitting tickets, you might need some help from your colleagues. Outvio Desk allows you to add a personal profile with login data for each collaborator.
➡️ To add your agents, go to Settings and click on Agents.
Click on ➕ before adding each agent.
➡️ The attributes you can add to the agent are:
- Name
- Position or Role
Additional options:
➡️ Enable this agent to view the folder of all the tickets: Ticking this gives the agent access to all folders, even ones not directly assigned to them.
➡️ Grant this agent with admin permissions: This allows the agent to access the full Settings section.
The newly added agent will receive an invitation email prompting them to create a password for their account.
You can add the agent to different teams, assign tags, and start assigning tickets to them!