Outvio Desk is the ultimate support tool for your business. Along with ticket management and Outvio Chat, you can connect your Meta Business accounts to Outvio. This integration ensures that all comments and direct messages from your clients on platforms like Facebook, Messenger, and Instagram are sent directly to Outvio Desk. This allows you to reply to your clients conveniently without ever leaving the platform.
How to connect your Facebook, Messenger, and Instagram accounts:
- Open Outvio Desk and go to Settings → Configuration → Facebook, Messenger & Instagram
- Click on:
- A new window will open prompting you to set up the Facebook connection with Outvio Desk.
- Go through the process of connecting your Facebook:
- Make sure to review the permissions Outvio is requesting from your Facebook account.
- Keep in mind that the permissions are necessary to fetch messages and comments.
