Is it worth it to choose Rever? Opinions, prices, and alternatives

If you work in eCommerce, the name Rever, itsRever, or Rever Returns is probably familiar to you. This Barcelona-based startup has gained some prominence with its software specialized in managing returns for online stores. 

But is it really the solution your business needs? 

Below, we'll take a quick look at Rever, highlighting its strengths and limitations.

Is Rever as revolutionary as they say?

The idea behind Rever is interesting: simplifying the tedious returns process by advancing the cost of refunds to stores.

However, in our experience, it falls short of the real needs of today’s eCommerce.

Why? 

Because modern eCommerce is a complex ecosystem that goes far beyond managing returns. For an online store to function properly, you need comprehensive solutions that address all the key aspects of your operations, not just one part of the problem.

With Rever, you’ll be solving returns, but what about the rest? Shipping logistics, carrier integration, customer support, personalized notifications, or even data analysis. Trying to cover every area with standalone tools can lead to a “Frankenstein tech stack”: a patched-together, costly, and inefficient system.

This is where Rever starts to show its limitations, especially because it relies on integrations with other external tools to cover essential functions like shipping and customer service.

The alternative? 

An all-in-one solution like Outvio, which offers you everything you need in a single tool, reducing the cost of integrations, subscriptions, and developments. Everything is ready to use from the very beginning.

The trap of advancing the refund

The idea that immediately refunding money will lead the customer to reinvest it in your store is more myth than reality. Statistics and experience show that a customer requesting a refund is unlikely to make another purchase. 

Therefore, if itsRever charges you any type of commission for this advance, you’re simply generating additional debt for managing the return. 

On the other hand, offering options like store credit or smart exchanges ensures the customer stays within your ecosystem, increasing the chances of retaining the sale and leaving a positive impression.

Advancing refunds also can trigger fraud. 

Why? Because once customers have the money in their account, many might simply not return the product. Although there are tools to prevent fraud, none are foolproof if control is in the hands of the customer. Advancing the money before receiving the product is, essentially, an act of faith that can be costly.

Why doesn’t Rever display its pricing?

To find out the cost, you must request a demo and negotiate. This means that two stores with similar characteristics might receive different quotes.

Outvio follows the same model: our sales team prepares a personalized proposal based on your operation volume and specific needs, so you can compare on equal terms

Outvio, a more complete alternative to Rever

For your business to run like a Swiss watch, every piece must be perfectly aligned: logistics, order experience, marketing, customer support...

This is where Rever falls short.

Yes, it can help you with returns, but what about everything else? How many tools do you need to integrate to cover each area? How much time and money are you spending managing a fragmented system?

Outvio simplifies everything.

With Outvio, you can manage returns and much more from a single platform. Automate your shipments, personalize your notifications, turn refunds into new sales, optimize post-sales support, and ensure every order ends with a satisfied customer. We even provide you with an eCommerce chat to ensure the best shopping experience for your customers.

Moreover, you do it efficiently and cost-effectively, without needing to subscribe to multiple services that complicate your operations. With Outvio, you not only save time and money but also enhance your customers’ experience, from the first click to the end of the purchase process.