If you want to retain customers and increase your profits sustainably, it is essential to ensure that your orders are delivered on time, avoiding unnecessary costs. To achieve this, you will need a delivery management software for your eCommerce.
Delivery management software plays a fundamental role in eCommerce logistics. It covers aspects such as order tracking, shipping label automation, and effective communication with customers and carriers.
But, what is the best delivery management software for eCommerce? In the following table, we list some of the most popular ones and their key features.
The best delivery management software
| Outvio | Trackop | Aftership | EasyShip | ShipStation | ShippyPro | Sendcloud | |
|---|---|---|---|---|---|---|---|
| Carrier management | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Order processing | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | ✅ |
| Shipping rules | ✅ | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Basic notifications | ✅ | ❌ | ✅ | ❌ | ✅ | ❌ | ✅ |
| Hyper Notifications | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Automatic incident resolution | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Basic tracking | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ |
| Automatic product changes | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Customizable | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ |
| Returns management | ✅ | ❌ | ✅ | ❌ | ✅ | ✅ | ✅ |
| Return rules | ✅ | ❌ | ✅ | ❌ | ❌ | ✅ | ✅ |
| Tracking portal with Smart Action | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Invoice control | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | ❌ |
Still have questions? Keep reading as we analyze in detail the most popular delivery software and explain why Outvio is the preferred option for successful eCommerces.
1. Outvio
Outvio is a premium delivery software for eCommerce that allows you to automate and optimize all order processes. Among its many features are intelligent courier and shipping rules, automations powered by AI, self-service management of returns and exchanges, and the ability to add offers on tracking pages and customer notifications to create cross- and up-selling possibilities.
Outvio is an all-in-one platform used by top brands to ensure efficient operations at all times. If you choose this solution, you won't have to worry about looking for alternative tools.
Advantages
- Centralized management of transportation and delivery operations
- Direct integration with national and international carriers
- Automation of all post-payment processes powered by AI
- Sending of personalized notifications via WhatsApp, email, and SMS
- Tracking portal with cross-selling capabilities to generate revenue
- Automatic resolution of transportation and delivery incidents
- Fully automated returns and exchanges
- Dashboard with delivery, return, and transportation analytics
Unique features you'll only get with Outvio
A) HyperNotifications
HyperNotifications is a fully customizable notification system that allows you to send specific messages to your customers or carriers and create high-performing marketing campaigns.
B) Returns Portal with RevenuePlus
The RevenuePlus returns portal is designed to increase the revenue of online stores by promoting product exchanges with higher value. It allows customers to pay for new items instantly, unifying the purchase and return flows.
C) Incidents Manager
The incidents manager provides a global and real-time view of all shipments or returns and their possible incidents. This helps stores to quickly identify any irregularities and take immediate action to resolve them.
D) Automation Rules
Post-checkout automation rules are a system of smart rules and algorithms that allow online stores to automate logistical decisions and orient them towards maximum profitability. These rules can be used to select the lowest shipping or return rates, offer store credit discount coupons, or notify customers or carriers whenever necessary.
2. Shippy Pro
ShippyPro is another popular shipping software. While it lacks automation and marketing options compared to Outvio, it is a competent tool for optimizing delivery routes. With Shippy Pro, you can print labels, track shipments, and process return requests.
Advantages
- Large number of carrier integrations
- Ability to print shipping labels and includes a tracking system
- An intuitive tool with a high degree of customization
3. Trakop
Trakop is a software specialized in last-mile delivery. It helps with the shipping process and product tracking from the warehouse to the end customer. As we say, it is an exclusive solution for last-mile logistics, so it is not a good option for eCommerce that prefer a complete order management.
Advantages
- Shipping automation
- Delivery route tracking
- Allows you to add promotional banners
4. ShipStation
ShipStation is another delivery management software for eCommerce. The tool is specialized in connecting sales channels with warehouses and carriers. This software is recommended if you need to print labels or provide basic tracking to the buyer. However, its advanced features may be insufficient for eCommerce with a more complex shipping operation.
Advantages:
- Allows integration of multiple sales channels
- Delivery tracking
- Notification system
5. EasyShip
EasyShip is a very similar alternative to Shipstation. In addition to connecting carriers and sales channels, it also provides a service for printing labels, tracking, and notifications. However, the options for customization, automation, and cross-selling are very limited.
Advantages
- Prints shipping labels
- Basic order tracking
- Carrier integration
6. AfterShip
AfterShip is an eCommerce platform divided into modules. It offers a fairly complete solution for delivery or return management. However, if you want to enjoy all the features, you will have to integrate all the modules.
Advantages
- Efficient carrier management
- Customizable notifications
- Tracking portal
7. Sendcloud
Sendcloud is another software that you can use to manage the deliveries of your online store. It is characterized by its free plan, which covers everything from shipping to returns and tracking. Sendcloud is a very good option if you have just created your first store and need software to process your first orders, as it will be very economical for you.
Advantages
- Free plan
- Shipping and returns management
- Label printing
How to choose the best delivery management software for eCommerce
Here are some factors to consider when choosing eCommerce shipping software that will truly boost your eCommerce:
- Cross-selling: Look for tools that offer the ability to incorporate cross-selling strategies. This can increase sales by showing customers related products during the checkout process.
- Third-party integrations: Avoid solutions that require numerous integrations with other services or applications. Each integration comes with additional costs and unnecessary complications.
- Automation: Make sure it has truly effective automation methods. This can help save time and money.
- Automatic product exchanges: The tool should allow you to set up automatic exchanges for any other product in the catalog. This will help you reduce returns and increase your passive income through exchanges for higher-value products.
- Transportation incident resolution: Look for software that provides you with tools to resolve shipping issues efficiently. This can save money and improve customer satisfaction.
- Single shipping charge: Opt for software that allows you to apply a single shipping charge per order instead of charging per printed label. This will simplify the cost structure and help reduce order processing fees.
Choosing the best delivery management software for eCommerce can be a complex task. By keeping the factors mentioned in mind, you can save money and improve the efficiency of your shipping operations.
