5 WooCommerce Help Desk Plugins for Good Customer Support Service

As a busy e-commerce professional, you know that keeping up with customer emails and messages across different platforms is exhausting. You need the right help desk plugin to handle the chaos and turn customer support service into a secret weapon for building loyalty.

I’ve put together a breakdown of the top help desk solutions for your WooCommerce store so you can stop just managing tickets and start truly connecting with your customers.

What is a help desk for WooCommerce?

A help desk for WooCommerce is a customer support plugin designed to integrate with a WooCommerce-powered online store. Its purpose is to centralize, manage, and streamline all customer inquiries, feedback, and issues.

What should you look for in WooCommerce help desk plugins?

I've spent a lot of time analyzing what makes a great help desk plugin for a WooCommerce store, and if I had to summarize the most crucial features, it would come down to this.

• Deep Woocommerce integration: This is the most crucial part. The plugin needs to connect directly to your store so that when you open a support ticket, you can instantly see the customer's order history, their shipping details, and what they purchased. 
• Shared inbox and collaboration: If you have a team helping with support, you need a shared inbox. This lets multiple agents work from the same place. 
• Chatbots: A good help desk for WooCommerce should include chatbots that can handle common inquiries automatically. They can answer simple questions like, "What's your return policy?" or "What's the status of my order?"
• Automation and canned responses: To save time, you'll want to set up automated rules. For example, you can have a ticket from a new order automatically assigned to a specific agent. 
• Reporting and analytics: To improve your customer service, you need to track it. A good plugin will give you reports on things like ticket volume, how long it takes to resolve issues, and your team's performance.
• Unified post-purchase data sync: The plugin should automatically synchronize data from your orders, carriers, and customers, giving your team a complete, real-time view of a ticket's context without ever leaving the help desk

5 Best Help desk for WooCommerce in 2025

1. Outvio Desk

If you're looking to truly elevate your business, you need to understand that the best help desk is not just a ticketing system. It's a platform that solves the biggest issues your customers have: everything that happens after they click "buy." Outvio Desk is the only tool that truly grasps this concept. It’s an all-in-one post-purchase platform with a help desk built right in. While other tools give you a simple inbox, Outvio integrates support directly with your logistics, tracking, and returns. 

Imagine you get a ticket about a lost package; instead of searching across multiple apps, you can see the live tracking status, contact the carrier, and even generate a refund or a new shipment right from the same screen. This is a game-changer for your team and a transformative experience for your customers. 

Pricing

Outvio's pricing includes a Post-Checkout plan starting at $4,200 per year. This plan features shipping with over 90 couriers, smart shipping and returns rules, branded tracking pages, and advanced analytics.

You can also add Outvio Desk for an additional $0/month. This includes:

• All post-checkout features
• Unlimited agents, tickets, and automations
• Unlimited voice calls
• An all-in-one inbox
• Branded live chatbot
• AI-recognition

2. Zendesk for WooCommerce

Zendesk is a name you likely already know, and for good reason. As a leading enterprise-level customer service platform, it offers a vast array of features, from AI-powered bots to advanced analytics. The Zendesk for WooCommerce integration is powerful, allowing you to pull in order and customer data directly into your support tickets. 

This is a solid choice if your store is already operating at a massive scale and you need a robust, globally recognized system with a huge number of integrations. However, you should be prepared for its complexity and potentially high cost. 

Pricing

• Support Team: Starts at $19 per agent per month
• Support Professional: Starts at $55 per agent per month
• Support Enterprise: Starts at $115 per agent per month

3. Rich Panel

Rich Panel is an excellent option if your primary goal is to empower your customers with self-service. It focuses on reducing the number of support tickets you receive by giving customers a comprehensive self-service portal where they can find answers to questions, check order statuses, and initiate returns on their own. This is a fantastic way to offload repetitive inquiries from your support team. 

Pricing

Richpanel's pricing is split into two main products: the Self-Service Portal and the Help Desk. Here is a breakdown of the plans based on the information from their website:

Self-Service Portal This is priced based on the number of orders per month.

• Free: $0/month for up to 1,000 orders
• Starter: $50/month (or $42/month billed annually) for up to 3,500 orders
• Pro: $600/month (or $500/month billed annually) for up to 10,000 orders
• Enterprise: Custom pricing for more than 500 orders/month

Help Desk This is priced per user (agent) per month.

• Free: $0 per user per month for up to 3 seats.
• Starter: $29 per user per month (or $20 per user per month billed annually)
• Pro: $99 per user per month (or $85 per user per month billed annually)
• Enterprise: Custom pricing

4. eDesk

For a professional who sells across multiple marketplaces like Amazon and eBay in addition to your WooCommerce store, eDesk is an invaluable tool. Its greatest strength is its ability to unify all your support conversations into a single inbox, no matter where they originate. This saves you from having to log in and out of different dashboards all day long.

Pricing

eDesk has the following pricing plans:

• Essential: Starts at $39 per user/month.
• Growth: Starts at $89 per user/month.
• Professional: Starts at $119 per user/month.
• Enterprise: You must contact the company for custom pricing.

Annual billing is available and offers a 20% savings.

5. Crisp

Crisp is a customer messaging platform that excels at real-time communication. If you believe your customer support should be a live, conversational experience, you will love Crisp. It offers a live chat widget and a centralized inbox that pulls in messages from various sources, including social media. Its co-browsing feature is a big selling point, allowing you to see your customer's screen to help them navigate your store. While this is fantastic for pre-sales and live support, its primary focus is on communication, not on the entire post-purchase journey. 

Pricing

Crisp offers the following pricing plans based on a flat rate per workspace:

• Mini: Costs $45 per month and is for early-stage companies. It includes all Free features plus a shared email inbox, 4 included seats, chat triggers, and shortcuts
• Essentials: Costs $95 per month and is for small companies. It includes all Mini features plus a full-featured omnichannel inbox, 10 included seats, an AI chatbot, and a knowledge base
• Plus: Costs $295 per month and is for medium-sized businesses. It includes all Essentials features plus unlimited AI resolutions, a ticketing system, advanced analytics, and white-labeling. This plan includes 20+ seats

WooCommerce customer support solutions pricing comparison

Ready to see how Outvio Desk can help? Book a demo.