What is ParcelLab? Prices and alternatives

When discussing post-purchase management tools, ParcelLab often takes a prominent place. However, its high cost leads many to question whether it is truly the best option or if there are more comprehensive and affordable alternatives. Here, we will explore what ParcelLab is, how much it costs, why to look for alternatives, and what the best options available are.

What is ParcelLab?

ParcelLab is a platform specialized in managing the post-purchase experience for eCommerce. Its main goal is to optimize communication with customers after they have made a purchase, providing order tracking, updates, and tools to build customer loyalty through a personalized experience.

Some of  ParcelLabs’s standout features include:

• Real-time shipment tracking
• Customizable order notifications
• Return and exchange management
• Analytics

Why look for alternatives to ParcelLab?

While ParcelLab is a solid and effective tool, it is not perfect or suitable for all businesses. Among the main drawbacks are:

1. High cost

ParcelLab’s fees and the investment it requires can be difficult to justify. Before committing to a contract, consider reviewing alternatives that may offer the same functionalities at a more reasonable price.

2. Complicated setup

ParcelLab is not something you can simply set up and use immediately. To integrate it with your management systems, you will likely need specialized technical assistance, which means more time and money. If you are looking for a clear and efficient solution, this might not be the right tool.

3. Doesn't cover everything

Although ParcelLab covers a lot of the post-purchase experience, it is not a comprehensive solution. It does not manage logistics, fulfillment, or customer service, meaning you will need to pair it with other tools. This not only complicates your processes but can also increase your operational costs.

How much does ParcelLab cost?

Currently, ParcelLab does not publish prices on its website. This strategy is common in the SaaS industry, as it allows customization of rates according to the needs of each business.

This means however that the cost for two eCommerce businesses with similar volume and category could vary considerably.

Based on information found online in Capterra a few years ago the use of ParcelLab started at around 2,400 euros per month for a maximum of 25,000 shipments per month.

It is important to note that these figures are outdated. Based on our interactions with ParcelLab users, estimates suggest that the minimum price to access their services is approximately 40,000 euros per year, equivalent to around 3,300 euros per month.

Alternatives to Parcellab that you should consider

1. Outvio

Specialization: Shipping, exchanges and returns, tracking, customer service

Initial price: Starting at $125 per month

Outvio is the most comprehensive alternative to ParcelLab, designed to manage all logistical and customer service aspects from a single platform. With a starting price of €125 per month, this tool allows you to integrate over 100 carriers, automate shipments and returns, and customize every stage of the post-sales process.

Its returns management system is particularly powerful, enabling you to transform returns into new revenue opportunities through a dedicated porta, incentivised exchangesl and strategies tailored to your needs. Additionally, Outvio offers customer service software designed for eCommerce, with options such as live-chat, automatic order issue resolution, and customizable notifications via email, SMS, and WhatsApp.

When to choose Outvio:

1. If you want to centralize your fulfillment, shipping, returns, marketing, and support operations in a powerful software
2. If you wish to transform returns into a new source of income and increase your revenue
3. If you want to save technology cost and increase operations efficiency

2. WismoLabs

Specialization: Post-sale tracking Starting price: From $500 per month

WismoLabs focuses on optimizing the post-sale process by offering shipping updates, customizable tracking pages, and analytics to improve customer experience and foster loyalty. It is an option for brands looking to differentiate themselves through tracking and communication after purchase.

When to choose WismoLabs?

• If you need to enhance post-sale communication with personalized notifications
• If you do not manage a very high volume of returns

3. Paazl

Specialization: Shipping management

Starting price: Customized plans

Paazl allows you to connect with various carriers through its API and automate shipment tracking via a map. The tool stands out for promoting sustainability, giving stores the option to choose more sustainable delivery methods.

When to choose Paazl:

• If your business needs to offer multiple delivery options
• You’re looking to improve your sustainability

4. Narvar

Specialization: Post-sales experience Starting price: Customized plans

Narvar specializes in managing the post-purchase experience, offering real-time shipment tracking, customizable notifications, and return management. It’s known for being one of the most expensive solutions on the market and has a strong presence in the United States.

When to choose Narvar:

• You don’t mind paying for one of the most expensive tools
• You’re solely focused on improving the post-purchase experience

5. Shippo

Specialization: Shipping Management Starting Price: From $19/month

Shippo is shipping software specialized in carrier integration and scheduling. You can print labels, track packages, and get cheaper rates with new providers if you don’t already have them.

When to Choose Shippo

• If you don’t yet have your own transport contracts
• If you only want to improve fulfillment and shipping processing

6. ShipWell

Specialization: Logistics Management Starting Price: Customized

Shipwell is a robust platform designed to centralize and optimize logistics operations, including fleet management, route planning, and real-time shipment tracking. It is geared towards companies with complex supply chain needs looking to improve efficiency and reduce costs.

When to Choose It:

• If you need to integrate freight and fleet transportation
• If you seek real-time visibility over your logistics

7. ShipStation

Specialization: Shipping Management Starting Price: From $9.99/month

ShipStation is a platform designed for e-commerce businesses that allows centralization of order and shipping management across multiple channels, such as Amazon, eBay, and Shopify. It offers label automation, tracking, and access to discounted carrier rates.

When to choose it:

• If your main sales channel is a marketplace
• If you're looking for good shipping rates with U.S. carriers

8. Parcel Perform

Specialization: Package Tracking Starting Price: Customized Plan

Parcel Perform offers real-time shipment tracking solutions and detailed analytics to optimize logistics and enhance the customer experience. It is primarily focused on the European market and provides a high level of customization.

When to choose Parcel Perform:

• If you operate in the European territory
• If you want to optimize the visibility of your supply chain

9. Loop Returns

Specialization: Returns Management Starting Price: From $155/month

Loop Returns focuses on returns management, allowing businesses to offer their customers a simple and efficient return process. Although it does not provide shipment tracking, it integrates with other platforms to deliver a complete post-purchase experience.

When to choose Loop Returns:

• If you only need to manage returns
• You don’t mind connecting Loop Returns with additional software

10. AfterShip

Specialization: Shipment Tracking Starting Price: From $9/month

AfterShip provides tools for shipment tracking and automatic notifications to customers about the status of their orders. It offers integrable modules to enhance its capabilities, although these can significantly increase the cost.

When to choose AfterShip:

• If you’re looking for an easily integrable tracking solution without high initial costs.
• If you’re a small or medium-sized business with moderate shipments that needs to keep customers informed.

11. Centiro

Specialization: Supply Chain Management Starting Price: Customized Pricing

Centiro is an advanced platform designed for companies looking to efficiently manage their entire logistics process, from carrier management to manufacturing. It focuses on providing sustainable and customizable solutions that enhance the customer experience throughout the logistics cycle.

When to choose it:

• If you need to monitor your supply chain
• If you’re looking to increase the eco-sustainability of your operations

12. ShippyPro

Specialization: Shipping and Returns Starting Price: From €199/month

ShippyPro is a shipping and returns management platform based in Italy. You can automate shipments, send notifications, integrate a portal, and add branding elements to personalize the order experience. It’s ideal for companies looking to work with carriers within Italy.

When to choose it:

• If you need a simple and functional solution
• If most of your customers are in Italy

13. nShift

Specialization: Multi-Carrier Management Starting Price: Customized Plans

nShift is a logistics solution that allows you to integrate multiple carriers and improve your logistics processes. It offers features such as tracking, returns management, and label printing. Additionally, it has its own mobile app. This software is very popular in Northern European countries.

When to choose it:

• If you are located in Northern Europe
• If your operations need to be managed from mobile devices

Do you already work with Parcellab? Tips for migrating

Switching logistics platforms may seem complicated, but with a clear plan, it’s a great opportunity to improve your operations.

First, identify what’s holding you back.

Is it the lack of customization in your customer communications? Do carrier integrations fail to meet your needs? Is the returns system not agile enough?

Knowing exactly what you need in a new platform will help you find the solution that truly aligns with your goals.

Next, organize your migration.

Design a step-by-step plan, ensuring everything fits: that the new platform is compatible with your CMS and current workflows, that you have a clear timeline, and an internal team to oversee the entire process. Preparation is key to avoiding unnecessary disruptions.

Then, transfer the data to the new software.

Make sure to properly migrate the history of shipments, returns, and customized settings. Do this with the help of specialists and advanced tools to keep everything in order.

Before fully launching, run tests with a small group of orders. This way, you can detect and resolve potential issues before the full transition. This gradual approach ensures your operations remain smooth and that your customers don’t notice the change.

Comparative table

How to Choose the Best Alternative to ParcelLab

If you're thinking about switching platforms, it’s essential to choose an alternative that not only addresses your current needs but is also ready to grow with you in the future.

Integrating new software only to later discover it doesn’t cover certain needs or requires you to pay for additional add-ons can be frustrating and costly. That’s why choosing an all-in-one solution like Outvio is the smartest decision.

With Outvio, you’ll have everything you need from day one:

• No need for add-ons or additional integrations
• A comprehensive solution to simplify processes and save time
• Enhance your customers’ experience from the very first click

It’s a cost-effective investment and a safe bet for working more efficiently while keeping your customers happy and loyal to your brand.