Return portal
Turn your returns portal into a new checkout experience.
Build customer loyalty and increase revenue retention with a smart returns portal tailored to your needs.
How the returns portal works.
The entire process is intuitive and requires no additional accounts. Your customers will appreciate it.
1. Access.
Customers access the returns portal by simply entering their order number and email address.
Less friction in the process
Enhance the user experience
Reduce customer service inquiries
Monetize every return and retain revenue.
Enable easy product exchanges with one click
Offer bonuses to promote store credit
Suggest products based on purchase history
Turn the returns portal into a checkout with payment options
Save time and resources with a self-managed portal.
Let customers print return labels or include them in the package
Choose your own carriers and return methods
Remove manual employee handling
Provide instant refunds and exchanges
A Cutting-Edge Returns Portal for eCommerce.
Our returns portal allows customers to manage their returns in a simple and intuitive way. Turn dissatisfied buyers into loyal fans and improve the productivity of your customer service department.
-35%
Total refunds
+15%
Returns converted into revenue
87%
Repurchase rate after returns
Your brand, always present.
Customizable domains
Custom text, colors, banner
Set your own return criteria
Multi-language
Winning return experience.
Return notifications via email, SMS, or Whatsapp
Target audiences and create marketing campaigns
Fully customize with banners and promotions
Cut customer service inquiries and boost revenue
Extract vital information from every return.
Monitor the most important return
KPIs Generate and export business reports
Improve the performance of your processes
Keep track of the economic value generated
What other customers say about our returns portal.
Top eCommerce brands use Outvio’s returns portal to minimize operational costs and boost revenue.
"We have more accurate information on incidents, there are virtually no errors."
José IgnacioeCommerce Manager
"Since we started working with Outvio, our fulfillment management is 25% faster."
Kerli ReinholmMarketing Manager
Thanks to Outvio we can automate post-checkout processes and focus on improving the relationship with our customers."
Gabriel OrtizCo-founder
"Since we started with Outvio, our logistics costs have been cut in half."
Anaïs TannousFounder
"Our customers value the portal and personalized notifications, which add value and drive sales."
Ramón MontalbánCTO
Frequently asked questions about returns portals.
The best branded return portal for eCommerce.
Nuestro portal de devoluciones está diseñado maximizar la satisfacción de tu cliente.
Domestic and International.
Easy and convenient worldwide.
Branding.
Customized returns and exchanges portal.
Smart rules.
Set your own rules for any product.
Self-service.
Allow customers to manage their own exchanges and returns.
Simple exchanges.
Customers can exchange products without contacting customer service.
Refund manager.
Easy, quick, and error-free refunds.
Return reasons.
Customizable based on your eCommerce needs
Credit store.
Retain revenue by offering store credit.
Revenue plus.
Turn returns into new sales.
Other features.
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