Gorgias alternative

Discover why Outvio is the best alternative to Gorgias.

While Gorgias is a solid support app, Outvio provides a complete solution for managing all aspects of your eCommerce in one place. It has all the features you already know and new ones you'll love, fully integrating customer support with shipping, returns, and fulfillment.

Trusted by leading eCommerce brands

Limitless tickets, agents and automations.

Gorgias charges per ticket and per automation fees which can add up and make providing the best possible service expensive. With Outvio all your fees are easily plannable and you never have to compromise giving great support due to cost optimisation. No per agent, no per ticket, no per automation fees, ever.

per ticket or automation

per agent

100%

made for eCommerce

Loved by eCommerce businesses like yours

Outvio's clients highlight the unmatched suite of helpdesk functionalities, reliability and the most complete customer data access.

The all-in-one support app

Why Outvio is a Smarter Alternative to Gorgias.

Outvio Desk lets you seamlessly integrate all stages of order processing and delivery management with customer support. With built-in automations to tackle common eCommerce issues before they even arise, you’ll save both time and money on customer support, while naturally enhancing the overall shopping experience. After all, the best customer service is the kind that doesn’t even need to happen.

Full integration with Shopify, beyond customer service.

Gorgias claims to have the most extensive integration with Shopify, but its capabilities are often limited and simple, like order cancellations and address updates. Outvio offers much more. With advanced customer support workflows, plus features for shipping, tracking, notifications, and returns, Outvio delivers a fully integrated Shopify experience for businesses ready to level up.

	Outvio	Gorgias
Automate basics tasks within Shopify
Advanced integration with Shopify
Resolve transport issues within Shopify
Synced inventory and returns management

All-in-one help desk software.

While Gorgias is an effective tool for addressing customer inquiries it offers little beyond that. With Outvio you can manage everything from logistics and shipping to marketing, returns, and customer service. With everything automated and centralized on one platform, Outvio Desk takes helpdesk software to the next level, making it easier, faster and more comfortable to manage your customer queries than ever before.

	Outvio	Gorgias
Customizable eCommerce live chat
Help desk with real-time customer information
Integrated order management
Fulfillment, shipping and returns features

Unlimited tickets at no additional cost.

With Outvio Desk, you only pay more as your sales increase. You don’t have to worry about the number of tickets or agents needed to keep your customers happy. Plus, there's no need to integrate additional shipping aggregators to manage orders—Outvio has them built in. Gorgias, on the other hand, uses a pricing model based on the number of tickets. As your support needs grow, so do your costs, even if your sales don’t reflect that increased demand. This can make the support aspect unpredictable and expensive. Not to mention the cost related to building integrations with outside tools.

	Outvio	Gorgias
Ticket and agent routing
Trigger and tagging system
Unlimited tickets at no extra cost
No need for additional add-ons or integrations

No extra charges for automations or conversions.

Gorgias imposes additional fees for automations and user interactions with certain features. This significantly increases the cost of using Gorgias and can limit scalability. With Outvio Desk, you’ll never pay for automations or conversions. We provide all our resources at no extra cost.

	Outvio	Gorgias
Product recommendations
Order and return notifications
Cross-selling across the entire customer lifecycle
Complete sales analytics

AI-Powered recognition.

Outvio Desk automatically identifies the customer associated with each order. Your agents will have instant access to the buyer’s history, order details, and carrier status, resolving eCommerce issues instantly. No more wasting time searching for information—Outvio does that for you. Gorgias does not sync with carrier statuses, and order information is limited to basic Shopify data.

	Outvio	Gorgias
Social media integration
AI-driven customer recognition
Sync communication with your carriers
Workflows for pre-purchase and post-purchase phase

Real-time shipping issues monitoring.

A functionality unique to Outvio Desk is that it automatically communicates with your customers and carriers when it detects a delivery issue, ensuring it’s resolved without manual intervention. Getting rid of those delivery incidents that drain your business resources can save sometimes up to 80% of your customer support inbox space.

	Outvio	Gorgias
Basic customer response system
Transport claim manager
Automatically resolve order issues
Performance analytics by carrier

Integrated chat and portals at your service.

Outvio Desk's chat feature goes beyond the basics by automatically integrating with your tracking and returns pages. This means your customers get exceptional support exactly when they need it, all while minimizing your agents' workload through automation. In contrast, Gorgias doesn’t provide tracking or returns portals.

	Outvio	Gorgias
Real-time tracking portal with your brand
Automatic exchange and returns portal
Embed portals in your shop with a customizable domain name
Connect the chat to the customer portals

Turning returns into sales.

With Outvio, returns transform from a challenge into an opportunity for new sales. We offer an automated, fully branded returns portal that lets you provide store credit to retain revenue and lower return costs. Customers can easily exchange items from your catalogue and even shop for more directly within the returns portal, checking out on the spot.

	Outvio	Gorgias
Automatic product exchanges for multiple products
Integrated international returns
Automatic refund management
In-store credit promotion and revenue retention

Automate order processing.

Outvio Desk works seamlessly with all other Outvio products, including our fulfilment optimisation tools. With features like label printing, automated packing, and item verification for each order, you can lower logistics costs and significantly reduce the risk of human error.

	Outvio	Gorgias
Import orders from any channel
Carrier integrations
Business intelligence dashboard
Automatic bulk shipping label printing

Switch from Gorgias to Outvio Desk

It's easier than you think.

It takes only minutes to migrate all your ticket history, folders, and agents to Outvio. No complex integrations, costly developments, or additional plugins needed. With our migration tool you will be ready to explore and enjoy Outvio in no time. Start using Outvio today and discover why it’s revolutionizing the world of eCommerce support!