IMPORTANT
To be able to connect your 3PL to your client’s online shop account you have to be on the Conquer Plan.
Here’s how you can connect your 3PL to your client’s online shop account, in order to be able to take over some of the orders of your client.
STEP 1. Create an Outvio Account
If your client has invited you (as a 3PL provider) to connect to Outvio, you will receive an invitation via email, asking you to create an Account in Outvio. Please do so by following the instructions.
STEP 2. Go to "3PL Integrations"
Click on Settings in the top right corner and choose 3PL Integrations from the menu.
STEP 3. Add a new brand to your account
Click on Add Brand from the left-hand menu. A new page opens prompting you to enter your client’s data.
Fill in the brand data as accurately as possible:
- Contact info – Designated person’s contact details.
- Company info – URL of the shop and company name.
- Warehouse – Details of the warehouse the brand is shipping from.
- Orders per month – Range of monthly shipments.
- Their priorities – Main priority of the client.
When you have filled in all the information, click Save.
STEP 4. Configure online shop settings
After you have added the brand to your account, you will be shown a banner with their login link:
Please share the link with your client. Once they log in for the first time, you’ll see the following view:
Under the Status section, you can turn shipping for the client on and off. When Manage Online Store Orders is enabled, you will directly receive their orders to your account for handling.
- Log-in to brand lets you impersonate the client’s account.
- Under Configuration, you can choose whether Shipping rules, Order fee, and Support tickets are managed from your account or the client’s account.
- You can also set an Internal ID for the client and configure the Outvio webhook URL for order updates.
IMPORTANT ⚠️
When managing an online shop connection, please note:
- Connection can be disconnected at any moment:
- Orders in the Orders tab will be handed back to the client.
- Orders already under 3PL control will remain there.
- Connection can be deactivated at any time (same result as deleting a connection).
- Setting changes apply only to new orders that enter Outvio.
Once new orders come in, they will appear in the Orders tab, ready to be shipped.
You can also filter the orders by your connected clients’ online shops.
