A proper Magento 2 help desk is a full ticketing system that connects customer messages with real-time order data, automates replies, and keeps agents focused. It typically includes advanced features such as chatbots and automated workflows.
If your Magento store handles a high volume of tickets — or you expect it to grow — it’s important to integrate a help desk plugin to deliver a better customer support service with fewer agents and lower costs.
We’ll cover the top 7 Magento 2 help desk integrations, focusing on key features, support workflows, and how each plugin improves the overall service experience.
Magento Help Desk 2025 comparison
| Software | ⭐ G2 Rating | Best For | Starting Price | Scalability & ROI at High Volumes |
|---|---|---|---|---|
| Outvio Desk | ⭐⭐⭐⭐⭐ 4.8 | Large Magento stores needing full post-purchase automation | Custom pricing | 🟢 Excellent – Unlimited tickets, agents and voice calls at no extra costs |
| Zendesk | ⭐⭐⭐⭐☆ 4.3 | Enterprise teams needing a generalist tool with integrations | $19/month per agent | 🟡 Moderate – Scales, but extra costs for agents & features |
| Mirasvit Help Desk | ⭐⭐⭐⭐⭐ 5.0 | Magento-native users who want a one-time license | $299 one-time fee | 🟢 Good – One-time cost, but lacks deeper automation |
| Richpanel | ⭐⭐⭐⭐⭐ 4.7 | Teams that prioritize customer self-service | $29/month per user | 🟡 Moderate – Great deflection, but usage-based pricing |
| Gorgias | ⭐⭐⭐⭐⭐ 4.6 | eCommerce stores focusing on revenue attribution in support | $15/month per agent | 🟡 Moderate – Strong features, but can get pricey at scale |
| Freshdesk | ⭐⭐⭐⭐☆ 4.4 | SMBs starting with structured support workflows | $15/month per agent | 🟡 Moderate – Easy to adopt, but automation upsells add up |
| Aheadworks HD Ultimate | ⭐⭐⭐☆ 3.7 | Magento stores needing native UI and ticket tools | $199 one-time fee | 🟢 Good – No recurring cost, but fewer smart features |
| LiveAgent | ⭐⭐⭐⭐☆ 4.5 | Teams needing live chat + call center in one place | $9/month per agent | 🟡 Moderate – Affordable, but lacks Magento-specific depth |
| HappyFox | ⭐⭐⭐⭐☆ 4.5 | Teams wanting simple automations and ticket control | $29/month per agent | 🟡 Moderate – Useful tools, but pricing grows with users |
| Amasty Help Desk | ⭐⭐⭐☆ 3.4 | Stores wanting lightweight support inside Magento | Custom pricing | 🟢 Good – No external tools, but less powerful automation |
| Webkul Help Desk | ⭐⭐⭐⭐☆ 4.2 | Open-source fans or stores with multiple brands | $199 one-time fee | 🟢 Good – Flexible, but lacks built-in ecommerce automation |
| Landofcoder Help Desk | N/A | Budget-conscious Magento merchants | Custom pricing | 🔴 Limited – Basic features, not suited for high volume |
| eDesk | ⭐⭐⭐⭐☆ 4.3 | Multichannel sellers (Amazon, eBay, Magento) | $49/month per agent | 🟡 Moderate – Great for marketplaces, cost grows with volume |
Benefits of a help desk software for Magento 2
Increased team productivity
86% of service teams report higher productivity after implementing a help desk system. By centralizing tickets, automating repetitive tasks, and surfacing customer context, your agents can resolve more inquiries in less time.
Faster response times
90% of customers say an immediate response is essential when they have a support question. Magento 2 help desk plugins reduce first-response time by integrating ticketing, live chat, and order data.
Higher customer loyalty and revenue
67% of customers are willing to pay more for a better experience. When your support is fast, personalized, and consistent, customers reward you with loyalty.
Omnichannel support
62% of customers prefer to engage across multiple channels. A help desk enables seamless support via email, live chat, social, and more.
Best help desk plugins and integrations for Magento
1. Outvio Desk
Outvio Desk is the only help desk platform built to reduce support costs while improving logistics and customer experience in Magento 2 stores Agents can easily manage the most complex parts of the order journey, including refunds, reshipments, lost package investigations, address changes, failed deliveries, and coordination with multiple carriers. All in one click, without relying on external portals The result is less manual work, lower operational costs, and a faster return on investment. Tickets, agents, and voice calls are all unlimited at no extra cost, so ROI keeps growing as your volume increases
G2 Rating
Key features
- Automates Magento customer service, fulfillment, and returns in one platform
- Run a unified inbox for email, chatbot, and voice inside Magento
- Show real‑time order, delivery, and customer‑lifetime data on every ticket
- Automate refunds, reshipments, and status updates with AI
- Suggest relevant products and prompt upsells during support chats
- Add unlimited agents, tickets, and voice calls at no extra charge
Pricing: Custom
2. Zendesk
A mature, enterprise help desk with deep routing, SLAs, bots, and a vast app marketplace. Magento data can be surfaced directly inside Zendesk via certified connectors.
G2 Rating
Notable features
- Handle email, chat, social, and phone in one workspace
- Suggest replies with built‑in AI to speed up routine answers
- Build automations with a drag‑and‑drop workflow editor
- Track team performance with detailed, out‑of‑the‑box dashboards
Starting Price: $19/month per agent (Support Team plan)
3. Help Desk by Mirasvit
A native Magento 2 extension for teams that want support inside the Magento admin—no external help desk required.
G2 Rating
Notable features
- Manage tickets directly from the Magento admin
- Turn incoming emails into tickets automatically
- Assign tickets by department, priority, or agent load
- Enforce response targets with SLAs and breach alerts
Starting Price: $299 one-time fee
4. RichPanel
Designed to deflect repetitive questions, Richpanel blends a customer self‑service portal with an agent inbox, tailored for commerce workflows (order status, returns, cancellations).
G2 Rating
Notable features
- Guide customers through step‑by‑step flows before handoff
- Switch to a human instantly and keep the prior context
- Show complete order history next to each conversation
- Collect feedback after each journey to spot friction
Starting price: $29/month per user
5. Gorgias
Gorgias is an eCommerce‑first help desk that treats support as a revenue channel, with automation and intent detection built around store data.
G2 Rating
Notable features
- Reply to email, chat, and social DMs from one inbox
- Insert live store data into answers using smart templates
- Auto‑tag and auto‑close repetitive questions with rules
- Attribute conversations to sales so you see revenue impact
Starting price: $15/month per agent (Growth plan)
6. Freshdesk
Freshdesk adds Magento customer and order context inside tickets and can mirror support history back into Magento—useful for operators who already run on the Freshworks stack.
G2 Rating
Notable features
- Turn emails and web forms into organized tickets automatically
- Keep work tidy with queues, statuses, and collision prevention
- Publish a searchable knowledge base for common questions
- Add phone support with native calling when you need it
Starting price: $15/month per agent (Growth plan)
7. Aheadworks help desk ultimate
A feature‑rich Magento 2 extension focused on efficient ticket handling from within your store backend.
G2 Rating
Notable features
- Work tickets from the Magento backend you already use
- Merge, split, and link related tickets to keep threads clear
- Send fast replies with reusable templates and snippets
- Route requests by topic or store view to the right team
Starting price: $199 one-time fee
8. LiveAgent
A multichannel help desk with built‑in live chat and call center; the Magento plugin brings order context into the ticket sidebar.
G2 Rating
Notable features
- Add fast live chat to your store with built‑in widgets
- Answer and record calls using the integrated call center
- Capture Facebook and X/Twitter messages in the same inbox
- Preview what customers type to respond faster
Starting price: $9/agent/month
9. HappyFox
Targets teams that prefer to work inside Magento: the extension lets you create and manage tickets from the Magento admin while syncing key commerce data into HappyFox.
G2 Rating
Notable features
- Sort requests with categories, tags, and custom fields
- Run one‑click “canned actions” that assign, update, and reply at once
- Set business hours and holidays to manage expectations
- Create approval steps for sensitive actions before closure
Starting price: $29/agent/month
10. Help Desk by Amasty
Adds a customer‑facing ticket tab and internal automation to Magento, ideal for teams that don’t want external agent tools.
G2 Rating
Notable features
- Let customers open tickets from the storefront and their accounts
- Build topic‑specific contact pages that route to the right team
- Link orders to tickets so agents see context immediately
- Send automatic status updates to keep customers informed
Pricing: Under request
11. Help Desk by Webkul
Webkul offers both a Magento 2 help desk extension and integrations with its UVDesk helpdesk: handy for merchants that favor open‑source tooling.
G2 Rating
Notable features
- Design ticket fields that match your internal workflow
- Auto‑assign and notify the right team using custom rules
- Support multiple brands or stores from one system
- Give customers a portal to check ticket status anytime
Starting price: $199 one-time fee
12. Help Desk by Landofcoder
A budget‑friendly extension focused on in‑Magento ticketing with guest access, live chat, and lightweight reporting.
G2 Rating
-
Notable features
- Let customers submit, view, and reply to tickets from their accounts
- Group tickets by department, status, and store view for clarity
- Route email replies into the correct ticket automatically
- Export basic reports to review team workload
Pricing: Custom
13. eDesk
An eCommerce help desk with unusually strong marketplace coverage and review workflows—useful if you sell across Amazon/eBay plus your Magento site.
G2 rating
Notable features
- Pull marketplace, email, and chat messages into one inbox
- Match each message to the right order automatically
- Translate messages so teams serve international buyers confidently
- Use templates that include order and tracking details
Starting Price: $49/agent/month
How to choose the best Magento Help Desk
1. Look for deep Magento 2 integration
Avoid generic solutions. A Magento 2 help desk extension should be built to sync with your store in real-time — linking tickets to customer profiles, orders, shipping data, and even returns.
2. Compare the real cost — Not just the entry price
Many tools advertise low monthly fees but charge extra for:
- Additional agents
- SLA management
- Ticket automations
- Ticket volume overages
Always check if the help desk software for Magento 2 includes essentials like multi-channel support, automation rules, macros, and performance dashboards without upselling you later.
3. Choose a scalable, all-in-one system
As your business grows, you’ll need a ticketing system that can handle more orders, channels (email, live chat, WhatsApp), and support workflows within your Magento 2 store. Switching tools later is costly and disruptive.
Outvio, the best help desk integration for Magento
Outvio offers native Magento help desk integration, real-time order tracking, automated responses based on order data, and a unified dashboard for managing support tickets, returns, and fulfillment issues.
Unlike generic help desks, it’s tailored for eCommerce workflows, reducing resolution times and minimizing the need for third-party tools. Ideal for stores handling high volumes and looking to centralize post-purchase operations directly within their Magento environment.
Find out why Ouvio is the best help desk for Magento. Book a free demo today.
