Best 9 Magento 2 help desk extensions for managing tickets & customer support

Running a Magento 2 store? Then you know support questions never stop — and without proper help desk software, they can quickly pile up.

Where’s my order? Can I update my address? Do you ship to Canada?

These aren’t edge cases — they’re daily support tickets.

And if your support team is bouncing between tabs, copying info manually, or losing track of tickets, it’s time for a better setup.

Our data shows that Magento 2 brands with an optimized help desk report up to a 30–40% improvement in First Contact Resolution (FCR), thanks to ticket automation, chatbots and more efficient agent workflows.

Below, we review some of the help desk software integrations for Magento 2.

What is the Magento 2 help desk extension?

The Magento 2 Help Desk Extension is a module that adds customer support and ticket management functionality directly into your Magento 2 store.

It’s designed to help merchants handle customer inquiries, complaints, and requests more efficiently.

Why your customer support benefits from using help desk for Magento 2

While Magento extensions can handle the basics, real customer service software unlocks a whole new level of efficiency and service.

Some metrics that show the benefits of using help desk software integration for Magento 2:

• 86% of service teams report increased productivity after implementing a help desk system
• 90% of customers rate an immediate response as essential when they have a customer service question
• 67% of customers are willing to pay more for a great experience, so Magento 2 stores with a help desk can increase loyalty and revenue by delivering better support
• 62% of customers prefer to engage with brands across multiple channels, which a help desk enables for Magento 2 stores, providing seamless omnichannel support

The best help desk software integrations for Magento stores

1. Outvio Desk 

Starting price: $125/month (Unlimited tickets, agents, automations, and voice calls at no extra cost)

Outvio Desk is the best help desk for Magento 2 stores. It connects every ticket to real-time order data and delivery events—automating refunds, reshipments, and status updates through AI and rule-based workflows. Agents focus only on what matters; everything else is handled automatically by the system or chatbot.

Key features:

• Unified inbox for live chat, email, and support tickets
• Branded tracking, returns, and feedback portals
• AI-powered automation and macros for faster replies
• Post-purchase product recommendations and upsell
• Chatbot connected with conversational AI
• Integrated voice call system

Pros:

• Purpose-built for Magento eCommerce
• All-in-one: combines help desk, tracking, returns, and more
• Automation tools reduce support time

Cons:

• Not a free plugin
• Integration is done through Outvio, not Magento Marketplace

2. Zendesk

Starting price: $19/month per agent (Support Team plan)

Zendesk is one of the most recognized customer service platforms globally. Its core value lies in its scalability and flexibility: it can be adapted for nearly any industry and business size. While it doesn’t offer built-in eCommerce tools, its vast marketplace and API access allow companies to build custom integrations or use third-party apps for Shopify, Magento, or WooCommerce.

Key features:

• Access customer and order info from Magento inside Zendesk tickets
• Multi-channel support (email, social, chat, etc.)
• Strong automation and workflow tools

Pros:

• Highly scalable, ideal for enterprise
• Reliable and well-supported integration

Cons:

• Pricing can be high
• Requires technical setup
• Not tailored for eCommerce workflows

3. Help Desk MX for Magento 2

Starting price: $299 one-time fee

Help Desk MX is a Magento-native help desk extension developed by Mirasvit. Its key advantage is native integration—everything happens inside the Magento 2 admin panel. It’s designed for merchants who want to manage customer service directly from their store backend.

Main features:

• Magento-integrated ticket system
• Order and customer info embedded in tickets
• Email piping and SLA rules
• Role-based access for support teams

Pros:

• Affordable, one-time purchase
• Lightweight and fully native to Magento 2

Cons:

• Magento-exclusive, no multi-channel capabilities
• Not suitable for large teams or multiple storefronts

4. RichPanel

Starting price: $29/month per user

Richpanel focuses on deflecting support tickets by empowering customers to help themselves. Its standout feature is a personalized customer portal where users can check order status, request refunds, or change shipping info.

Main Features:

• Self-service portal for order management
• Omnichannel inbox (email, live chat, social)
• Agent performance analytics

Pros:

• Strong focus on ticket deflection
• Improves CSAT while lowering support costs

Cons:

• Requires proper setup to get value
• Not designed for large, multi-language teams

5. Gorgias

Starting price: $10/month (Starter, 50 tickets)

Gorgias is an eCommerce-focused help desk tool that connects with Magento to show order details, automate replies, and support live chat. Gorgias also enables advanced automation with rules, macros, and canned responses that include dynamic content.

Key features:

• One-click refund, edit or cancel orders from the help desk
• Revenue tracking and support performance analytics
• Custom macros and rules for faster support

Pros:

• Tailored for eCommerce
• Strong Shopify roots, but Magento support is solid

Cons:

• Expensive with growing ticket volume
• Can feel cluttered for smaller teams

6. Freshdesk 

Starting price: $15/month per agent (Growth plan)

Freshdesk is a cloud-based help desk support tool with a plugin that pulls Magento order data into Freshdesk tickets. While it’s not eCommerce-specific, it does integrate with platforms like Shopify through connectors.

Key features:

• Simple Magento connector
• Automations, canned responses, SLAs
• Easy-to-use interface

Pros:

• Great UX for beginners
• Affordable pricing plans

Cons:

• Magento integration is basic
• Not focused on eCommerce-specific actions

7. Aheadworks help desk ultimate

Starting price: $199 one-time fee

Aheadworks help desk ultimate is a Magento-native help desk extension designed to streamline customer support directly within the Magento 2 admin panel. Tickets are enriched with relevant order information and agents can use custom fields, triggers, and priorities to manage workload effectively.

Key features:

• Fully integrated ticketing system within Magento
• Customer and order data linked to tickets
• Automation rules for ticket handling
• Multi-department and agent management

Pros:

• Native Magento integration
• No external tools required
• One-time license, no ongoing subscription

Cons:

• No live chat or multichannel support
• Limited reporting and analytics
• Performance tied to Magento backend scalability

8. LiveAgent 

Starting price: $9/agent/month

LiveAgent is an all-in-one customer service platform focused on real-time communication. It supports email, live chat, call center, and social media messaging. The main differentiator is its lightning-fast live chat and the inclusion of a built-in call center.

Key features:

• Live chat, call center, ticketing system
• Magento data pulled into agent dashboard
• Multi-channel ticketing system

Pros:

• Cost-effective
• Full communication suite

Cons:

• Not eCommerce-specific
• Magento integration isn’t very deep

9. HappyFox

Starting price: $29/agent/month

HappyFox is a versatile help desk that integrates with Magento via API or Zapier. It provides a clean interface, useful automation tools, and deep performance tracking, which make it a favorite among B2C businesses.

Key features:

• Ticket management with automation and knowledge base
• API integration with Magento
• Supports multiple teams and department

Pros:

• Powerful and customizable
• Strong enterprise-level features

Cons:

• No direct Magento extension
• Setup can be complex
• High pricing for advanced plans

How to choose the best help desk software for Magento 2 and avoid hidden costs

When selecting the best Magento help desk software, most merchants fall into two traps: picking a tool that isn’t truly compatible or underestimating the hidden costs behind limited plans and essential features sold as add-ons.

Here’s how to avoid that and make a smart choice from the start:

1. Look for deep Magento 2 integration

Avoid generic solutions.

A Magento 2 help desk extension should be built to sync with your store in real-time — linking tickets to customer profiles, orders, shipping data, and even returns. This allows your support agents to respond faster and with context.

2. Compare the real cost — Not just the entry price

Many tools advertise low monthly fees but charge extra for:

• Additional agents
• SLA management
• Ticket automations
• Ticket volume overages

Always check if the help desk software for Magento 2 includes essentials like multi-channel support, automation rules, macros, and performance dashboards without upselling you later.

3. Choose a scalable, all-in-one system

As your business grows, you’ll need a ticketing system that can handle more orders, channels (email, live chat, WhatsApp), and support workflows within your Magento 2 store. Switching tools later is costly and disruptive.

Outvio, the best help desk for Magento

Outvio offers native Magento help desk integration, real-time order tracking, automated responses based on order data, and a unified dashboard for managing support tickets, returns, and fulfillment issues.

Unlike generic help desks, it’s tailored for eCommerce workflows, reducing resolution times and minimizing the need for third-party tools. Ideal for stores handling high volumes and looking to centralize post-purchase operations directly within their Magento environment.

Find out why Ouvio is the best help desk for Magento. Book a free demo today.