9 Best Magento help desks: Top extensions, software, and Integrations

Running a Magento store? Then you know support questions never stop. Where’s my order? Can I update my address? Do you ship to Canada? These aren’t edge cases — they’re daily support tickets. And if your support team is bouncing between tabs, copying info manually from Magento, or losing track of tickets, it’s time for a better setup.

Below, we review the best help desk tools software for Magento, Magento 2 and Adobe Commerce stores.

What is the Magento 2 help desk extension?

The Magento 2 Help Desk Extension is a module that adds customer support and ticket management functionality directly into your Magento 2 store. It’s designed to help merchants handle customer inquiries, complaints, and requests more efficiently—without needing to rely on external platforms.

Why switch from a Magento customer service extension to specialised software?

The core issue is that Magento extensions are not customer support platforms. They’re add-ons, built with limited scope, and designed to operate inside your ecommerce infrastructure.

This means every ticket, every agent interaction, every file uploaded or response sent, runs on the same system that handles your sales. Performance suffers. And when support slows down, customer satisfaction drops.

Advantages of a dedicated help desk software for Magento

• Runs independently from your store, so performance isn't affected
• Built specifically for support teams, not just as an add-on
• Scales easily as ticket volume and team size grow
• Supports multi-channel communication (email, chat, WhatsApp, social, phone)
• Offers advanced automation, smart routing, and SLA tracking
• Centralizes support activity in one platform with shared inboxes
• Provides in-depth analytics and agent performance tracking
• Easier to maintain and update, with no impact from Magento version changes

The best help desk software for Magento stores

1. Outvio Desk 

Starting price: $125/month (Unlimited tickets, agents, automations, and voice calls at no extra cost)

Outvio Desk is the best help desk for Magento and Adobe Commerce stores.Unlike traditional support tools, it connects every ticket to real-time order data and delivery events—automating refunds, reshipments, and status updates through AI and rule-based workflows. Agents focus only on what matters; everything else is handled automatically by the system or chatbot.

This makes Outvio Desk not just a support tool, but a fully automated post-checkout engine designed to reduce workload, improve resolution speed, and deliver a seamless customer experience.

Key features:

• Unified inbox for live chat, email, and support tickets
• Full order history, shipping data, and return requests visible in every conversation
• Branded tracking, returns, and feedback portals
• AI-powered automation and macros for faster replies
• Post-purchase product recommendations and upsell
• Chatbot connected with conversational AI
• Integrated voice call system

Pros:

• Purpose-built for Magento eCommerce
• All-in-one: combines help desk, tracking, returns, and more
• Automation tools reduce support time

Cons:

• Not a free plugin
• Integration is done through Outvio, not Magento Marketplace

2. Zendesk

Starting price: $19/month per agent (Support Team plan)

Zendesk is one of the most recognized customer service platforms globally. Its core value lies in its scalability and flexibility: it can be adapted for nearly any industry and business size. While it doesn’t offer built-in eCommerce tools, its vast marketplace and API access allow companies to build custom integrations or use third-party apps for Shopify, Magento, or WooCommerce.

Key features:

• Access customer and order info from Magento inside Zendesk tickets
• Multi-channel support (email, social, chat, etc.)
• Strong automation and workflow tools

Pros:

• Highly scalable, ideal for enterprise
• Reliable and well-supported integration

Cons:

• Pricing can be high
• Requires technical setup
• Not tailored for eCommerce workflows

3. Help Desk MX for Magento 2

Starting price: $299 one-time fee

Help Desk MX is a Magento-native help desk extension developed by Mirasvit. Its key advantage is native integration—everything happens inside the Magento 2 admin panel. It’s designed for merchants who want to manage customer service directly from their store backend, without adding external systems.

Main features:

• Magento-integrated ticket system
• Order and customer info embedded in tickets
• Email piping and SLA rules
• Role-based access for support teams

Pros:

• Affordable, one-time purchase
• Lightweight and fully native to Magento 2

Cons:

• Magento-exclusive, no multi-channel capabilities
• Not suitable for large teams or multiple storefronts

4. RichPanel

Starting price: $29/month per user

Richpanel focuses on deflecting support tickets by empowering customers to help themselves. Its standout feature is a personalized customer portal where users can check order status, request refunds, or change shipping info—without contacting support. It also offers a multichannel inbox with CRM features.

Main Features:

• Self-service portal for order management
• Omnichannel inbox (email, live chat, social)
• Shopify, Magento, and WooCommerce integration
• Agent performance analytics

Pros:

• Strong focus on ticket deflection
• Improves CSAT while lowering support costs

Cons:

• Requires proper setup to get value
• Not designed for large, multi-language teams

5. Gorgias

Starting price: $10/month (Starter, 50 tickets)

Gorgias is an eCommerce-focused help desk tool that connects with Magento to show order details, automate replies, and support live chat. Gorgias also enables advanced automation with rules, macros, and canned responses that include dynamic content.

Key features:

• One-click refund, edit or cancel orders from the help desk
• Revenue tracking and support performance analytics
• Custom macros and rules for faster support

Pros:

• Tailored for eCommerce
• Strong Shopify roots, but Magento support is solid

Cons:

• Expensive with growing ticket volume
• Can feel cluttered for smaller teams

6. Freshdesk 

Starting price: $15/month per agent (Growth plan)

Freshdesk is a cloud-based help desk support tool with a plugin that pulls Magento order data into Freshdesk tickets. While it’s not eCommerce-specific, it does integrate with platforms like Shopify through connectors. Its intuitive interface makes it a favorite among startups and mid-sized teams looking for a fast-to-deploy help desk system.

Key features:

• Simple Magento connector
• Automations, canned responses, SLAs
• Easy-to-use interface

Pros:

• Great UX for beginners
• Affordable pricing plans

Cons:

• Magento integration is basic
• Not focused on eCommerce-specific actions

7. Aheadworks help desk ultimate

Starting price: $199 one-time fee

Aheadworks help desk ultimate is a Magento-native help desk extension designed to streamline customer support directly within the Magento 2 admin panel. Tickets are enriched with relevant order information and agents can use custom fields, triggers, and priorities to manage workload effectively.

Key features:

• Fully integrated ticketing system within Magento
• Customer and order data linked to tickets
• Automation rules for ticket handling
• Multi-department and agent management

Pros:

• Native Magento integration
• No external tools required
• One-time license, no ongoing subscription

Cons:

• No live chat or multichannel support
• Limited reporting and analytics
• Performance tied to Magento backend scalability

8. LiveAgent 

Starting price: $9/agent/month

LiveAgent is an all-in-one customer service platform focused on real-time communication. It supports email, live chat, call center, and social media messaging. The main differentiator is its lightning-fast live chat and the inclusion of a built-in call center.

Key features:

• Live chat, call center, ticketing system
• Magento data pulled into agent dashboard
• Multi-channel ticketing system

Pros:

• Cost-effective
• Full communication suite

Cons:

• Not eCommerce-specific
• Magento integration isn’t very deep

9. HappyFox

Starting price: $29/agent/month

HappyFox is a versatile help desk that integrates with Magento via API or Zapier. It provides a clean interface, useful automation tools, and deep performance tracking, which make it a favorite among B2C businesses. Although it lacks native eCommerce integrations, it excels at structured workflows and is easy to scale across multiple departments.

Key features:

• Ticket management with automation and knowledge base
• API integration with Magento
• Supports multiple teams and department

Pros:

• Powerful and customizable
• Strong enterprise-level features

Cons:

• No direct Magento extension
• Setup can be complex
• High pricing for advanced plans

Outvio, the best help desk for Magento

Outvio offers native Magento help desk integration, real-time order tracking, automated responses based on order data, and a unified dashboard for managing support tickets, returns, and fulfillment issues.

Unlike generic help desks, it’s tailored for eCommerce workflows, reducing resolution times and minimizing the need for third-party tools. Ideal for stores handling high volumes and looking to centralize post-purchase operations directly within their Magento environment.

Find out why Ouvio is the best help desk for Magento. Book a free demo today.