Contact us

Best alternatives and competitors to Zendesk

The Best Alternatives to Zendesk as of Today.(Updated April 2025)

Looking for the best Zendesk alternative to support your brand's voice, chat, and messaging needs? Explore top competitors tailored for eCommerce and other industries.
4.8/54.8/54.8/5

Outvio Desk vs Zendesk

Outvio Desk is a platform tailored for eCommerce businesses, designed to help customer support agents efficiently and independently resolve order-related issues. From tracking shipments to managing returns, it equips agents with the tools and information they need to address customer inquiries without delays. It also automates personalized communications across multiple channels, keeping customers informed throughout the entire purchasing process. With AI-powered product recommendations, it enhances the customer experience while driving additional sales. Pricing: Outvio Desk offers unlimited tickets, agents, and automations for a small fee per processed order, allowing you to scale without incurring extra costs.
OutvioZendesk
Build for eCommerce
No cost for agent, ticket or additional automation
Ticketing, workflow, and routing automation
Native integration with carriers
Real-time chat and response capabilities
Fulfillment and returns management
Omnichannel support available across all order channels
Ai-powered tools
image-content

Zoho Desk vs Zendesk

Zoho Desk is a feature-rich customer service platform that integrates seamlessly with the Zoho ecosystem. It offers AI-driven capabilities like sentiment analysis, contextual ticket views, and multichannel support (email, phone, live chat, and social media). It's a good fit for businesses already using Zoho products or those requiring advanced automation. Pricing: Standard Plan at $14/user/month, Professional Plan at $23/user/month, and Enterprise Plan at $40/user/month with advanced automation and AI tools.
Zoho DeskZendesk
Multi-channel support
WhatsApp integration
Help center customization
Self-service portal
Omnichannel suite
image-content

eDesk vs Zendesk

eDezk is a user-friendly help desk solution known for its simplicity and effectiveness. It offers core functionalities such as email-based ticketing, workflow automation, analytics, and customizable dashboards. The tool is particularly suited for small to medium-sized businesses looking for affordable help desk software. Pricing: Starts at €10/user/month for basic features, with advanced plans offering additional automation and analytics.
eDeskZendesk
AI-powered tools
Custom ticket layouts
Reporting and analytics
Self-service portal
Call center integration
image-content

Help Scout vs Zendesk

Help Scout offers a simple, email-based customer service solution that feels personal yet scalable. It's a great Zendesk alternative for small businesses or those who want a no-frills platform with a shared inbox, knowledge base, and live chat features. Pricing: Standard Plan at $20/user/month, Plus Plan at $40/user/month with advanced features, and Pro Plan with custom pricing for enterprise-level requirements.
Help ScoutZendesk
Shared inbox for teams
Knowledge base
Phone/Call center integration
Self-service portal
SLA management
image-content

Hiver vs Zendesk

Hive is a Gmail-based help desk solution, turning your Gmail inbox into a collaborative customer service tool. It is designed for teams that rely on Google Workspace, offering email assignment, automation, and analytics directly within Gmail. It is a great choice for businesses that want to avoid moving to a separate help desk platform. Pricing: Lite Plan at $19/user/month, Pro Plan at $49/user/month with SLA and advanced analytics
HiveZendesk
Multi-channel support
Gmail integration
Reporting and analytics
Mobile apps for agents
Shared inbox for teams
image-content

FreshDesk vs Zendesk

Freshdesk is a highly scalable help desk platform designed for businesses of all sizes. This Zendesk alternative provides multichannel support (email, chat, phone, and social media), robust automation for ticket management, SLA tracking, and an AI chatbot. Freshdesk is part of the Freshworks ecosystem, making it easy to integrate with other Freshworks tools like CRM and marketing software. Pricing: Growth Plan at $15/agent/month with automation, Pro Plan at $49/agent/month with advanced analytics, and Enterprise Plan at $79/agent/month with AI capabilities.
FreshdeskZendesk
AI-powered tools
Call center integration
SMS support
Custom ticket layouts
Knowledge base
image-content

Gorgias vs Zendesk

Gorgias is a help desk solution specifically designed for eCommerce businesses, focusing on customer support through integrations with platforms like Shopify, Magento, and BigCommerce. It offers ticketing, multichannel support, and automation tailored to handle customer inquiries about orders, refunds, and returns. Pricing: Pro Plan at $300/month for 2,000 tickets, with overages at $0.36 per ticket, and custom pricing available for enterprise needs.
GorgiasZendesk
Multi-channel support
Live chat
Self-service portal
SMS support
WhatsApp integration
image-content

Live Agent vs Zendesk

Live Agent combines ticketing, live chat, call center support, and a knowledge base into one platform. It's perfect for teams that want an alternative to Zendesk chat or voice support tools, thanks to its robust multi-channel features. Pricing: Plans start at $15 per agent per month. For businesses needing an affordable Zendesk alternative, LiveAgent is a top contender.
Live AgentZendesk
Call center integration
Ticketing system
Proactive chat invitations
WhatsApp integration
Self-service portal
image-content

Tidio vs Zendesk

Tidio is a live chat and chatbot solution for real-time customer interaction and lead generation. It integrates with email, Messenger, and other platforms, providing live chat, AI-powered chatbots, customizable widgets, and visitor tracking. It is intended for small and medium-sized businesses looking to automate customer engagement and sales. Pricing: Starter Plan at $29/month for 100 conversations, Growth Plan at $59/month for 2,000 conversations, Plus Plan at $749/month with advanced features, and Premium Plan at $2,999/month for unlimited conversations and priority support.
TidioZendesk
Multi-channel support
Live chat
Chatbots
SMS support
Self-service portal
Call center integration
image-content

Kustomer vs Zendesk

Kustomer is an omnichannel customer service platform for enterprises, unifying interactions across channels into a single timeline. It includes features like omnichannel support, AI-powered automation, customer timelines, custom workflows, and integrations with various platforms. It is used by large businesses seeking scalable solutions for customer service. Pricing: Starting at $89/user/month (Enterprise Plan) and $139/user/month (Ultimate Plan) with additional features.
KustomerZendesk
Customer data in unified timeline
Multi-channel support
Advanced customer segmentation
Customizable email templates
Omnichannel routing
image-content

Happy Fox vs Zendek

HappyFox is a robust Zendesk suite alternative offering help desk automation, ticketing, and advanced reporting features. It includes multichannel support (email, chat, social media, and phone), workflow automation, knowledge base management, and reporting tools. It is designed for businesses of all sizes to manage customer service operations. Pricing: Plans range from $29 to $89/agent/month, offering features like ticket management, service catalogs, asset tracking, and custom portals.
Happy FoxZendesk
Multi-channel support
Self-service portal
WhatsApp integration
Custom dashboards
Multi-language support
image-content

Gladly vs Zendesk

Gladly is a customer service platform that combines communication channels, including voice, email, chat, and social media, into a single conversation timeline. It provides features like AI-powered automation, a knowledge base, and reporting tools. It is designed for businesses managing customer interactions across multiple channels. Pricing: Hero Package at $180/agent/month and Superhero Package at $210/agent/month, both billed annually with minimums of 10 and 45 agents, respectively.
GladlyZendesk
Proactive follow-ups for customers
Support for large-scale teams
Advanced AI chatbot capabilities
Voice transcription for calls
Support for seasonal agents
image-content

Intercom vs Zendesk

If you're searching for a Zendesk messaging alternative, Intercom is an excellent choice. This customer communication platform specializes in conversational support through live chat, bots, and in-app messaging. It's ideal for businesses that prioritize personalized, real-time customer engagement. Pricing: Intercom starts at $39 per month, with additional fees based on the number of users and features, making it a bit pricier than some free alternatives.
IntercomZendesk
Product tours and onboarding flows
Omnichannel customer support
Integration with CRMs
In-app messaging
Mobile SDK for in-app chat
image-content

Groove vs Zendesk

Groove is an excellent Zendesk free alternative for small teams, with its clean, user-friendly ticketing system and shared inbox. It’s designed for startups and smaller businesses that want an intuitive platform without the complexity of enterprise tools. Pricing: Groove starts at $25 per user per month, but its straightforward features make it one of the best alternatives to Zendesk for simplicity.
GrooveZendesk
Email-based ticketing system
Customizable ticket views
Self-service portal
Multi-language support
Knowledge base
image-content

Crisp vs Zendesk

Crisp is a modern, cheaper Zendesk alternative for messaging-focused customer support. It combines live chat, knowledge bases, and even chatbots in an easy-to-use platform designed for customer engagement. Pricing: Crisp has a free plan with basic live chat and paid options starting at $25 per month for more features.
CrispZendesk
Multi-channel support
Self-service portal
Shared inbox for team collaboration
Reporting and analytics
Customizable chat widget
image-content

HubSpot Service Hub vs Zendesk

HubSpot Service Hub integrates deeply with HubSpot’s CRM, making it a best alternative to Zendesk if you're already invested in the HubSpot ecosystem. It offers features like ticketing, customer feedback surveys, and a knowledge base to improve overall service delivery. Pricing: There’s a free plan with basic features, and premium plans start at $20 per user per month, making it a free Zendesk alternative to start with.
HubspotZendesk
Built-in CRM integration
Ticketing system
Self-service portal
AI-powered automation
Call center integration
image-content

Re:amaze vs Zendesk

Re:amaze is a conversational Zendesk alternative perfect for ecommerce brands. It integrates with Shopify, WooCommerce, and other platforms, offering live chat, email, and social media support in one place. Pricing: Starts at $29 per user per month, billed annually, with additional plans at $49 and $69 per user per month offering advanced features.
Re:amazeZendesk
Multi-channel support
Workflow automation
Call center integration
SMS support
Customizable email templates
image-content

Zendesk alternatives FAQ

The ultimate Zendesk alternative for eCommerce excellence

See how Outvio Desk can revolutionize your ecommerce support—start your journey today and elevate your customer experience effortlessly