Outvio | Zendesk | |
---|---|---|
Build for eCommerce | ||
No cost for agent, ticket or additional automation | ||
Ticketing, workflow, and routing automation | ||
Native integration with carriers | ||
Real-time chat and response capabilities | ||
Fulfillment and returns management | ||
Omnichannel support available across all order channels | ||
Ai-powered tools | ||
Zoho Desk | Zendesk | |
---|---|---|
Multi-channel support | ||
WhatsApp integration | ||
Help center customization | ||
Self-service portal | ||
Omnichannel suite | ||
eDesk | Zendesk | |
---|---|---|
AI-powered tools | ||
Custom ticket layouts | ||
Reporting and analytics | ||
Self-service portal | ||
Call center integration | ||
Help Scout | Zendesk | |
---|---|---|
Shared inbox for teams | ||
Knowledge base | ||
Phone/Call center integration | ||
Self-service portal | ||
SLA management | ||
Hive | Zendesk | |
---|---|---|
Multi-channel support | ||
Gmail integration | ||
Reporting and analytics | ||
Mobile apps for agents | ||
Shared inbox for teams | ||
Freshdesk | Zendesk | |
---|---|---|
AI-powered tools | ||
Call center integration | ||
SMS support | ||
Custom ticket layouts | ||
Knowledge base | ||
Gorgias | Zendesk | |
---|---|---|
Multi-channel support | ||
Live chat | ||
Self-service portal | ||
SMS support | ||
WhatsApp integration | ||
Live Agent | Zendesk | |
---|---|---|
Call center integration | ||
Ticketing system | ||
Proactive chat invitations | ||
WhatsApp integration | ||
Self-service portal | ||
Tidio | Zendesk | |
---|---|---|
Multi-channel support | ||
Live chat | ||
Chatbots | ||
SMS support | ||
Self-service portal | ||
Call center integration | ||
Kustomer | Zendesk | |
---|---|---|
Customer data in unified timeline | ||
Multi-channel support | ||
Advanced customer segmentation | ||
Customizable email templates | ||
Omnichannel routing | ||
Happy Fox | Zendesk | |
---|---|---|
Multi-channel support | ||
Self-service portal | ||
WhatsApp integration | ||
Custom dashboards | ||
Multi-language support | ||
Gladly | Zendesk | |
---|---|---|
Proactive follow-ups for customers | ||
Support for large-scale teams | ||
Advanced AI chatbot capabilities | ||
Voice transcription for calls | ||
Support for seasonal agents | ||
Intercom | Zendesk | |
---|---|---|
Product tours and onboarding flows | ||
Omnichannel customer support | ||
Integration with CRMs | ||
In-app messaging | ||
Mobile SDK for in-app chat | ||
Groove | Zendesk | |
---|---|---|
Email-based ticketing system | ||
Customizable ticket views | ||
Self-service portal | ||
Multi-language support | ||
Knowledge base | ||
Crisp | Zendesk | |
---|---|---|
Multi-channel support | ||
Self-service portal | ||
Shared inbox for team collaboration | ||
Reporting and analytics | ||
Customizable chat widget | ||
Hubspot | Zendesk | |
---|---|---|
Built-in CRM integration | ||
Ticketing system | ||
Self-service portal | ||
AI-powered automation | ||
Call center integration | ||
Re:amaze | Zendesk | |
---|---|---|
Multi-channel support | ||
Workflow automation | ||
Call center integration | ||
SMS support | ||
Customizable email templates | ||