Analytics.

Analyse individual and team response times, resolution rates and customer sentiment. Identify trends, uncover performance bottlenecks and make data-driven decisions that drive impactful improvements.

Usage per channel.

Gain instant visibility into busy periods, team workloads and high-performing channels to optimize your support strategy in real-time.

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Agent performance.

Track and compare team member performance across channels, identify areas for improvement and celebrate top performers.

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Rating performance.

Uncover hidden trends and understand what drives customer satisfaction across teams, channels and topics. Unlock actionable insights and empower your team to excel.

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Up and running in minutes.

Time is of the essence, and we understand that.

Step 1

Create account

Step 2

Integrate store

Step 3

Ready to go!

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